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# ServiceNow Experience Designer

- **Company:** Cayuse Holdings
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $145,600 - $166,400
- **Contract:** Permanent contract
- **Skills:** Website Wireframe, Servicenow
- **Published:** November 11, 2026
- **Apply:** https://www.dice.com/job-detail/d8ad7bdb-240d-467f-8f7c-b443d68f3ace

## About the Role

* 6+ years in UX design, with 2+ years of hands-on ServiceNow UI experience (across at least 4 releases)
 * 2+ years each in Employee Center (ESC) and Service Operations Workspace (SOW)
 * Strong skills in user research, journey mapping, and usability testing
 * Good communication and stakeholder management

Certifications / Badges

 * Employee Center Essentials badge
 * Service Operations Workspace (SOW) Bootcamp badge
 * UI Builder Fundamentals badge/certification

## Description

* Design end-to-end employee and agent journeys: onboarding/offboarding, issue-to-resolution, request-to-fulfillment, and self-service search and knowledge (deflection).
 * Create UX artifacts such as personas, journey maps, empathy maps, and wireframes/prototypes.
 * Plan and run usability tests, and turn findings into design improvements.
 * Design and configure experiences in Employee Center, SOW, and UI Builder.
 * Collaborate with developers, product owners, and stakeholders to deliver consistent, accessible, user-centered solutions.