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# Help Desk Support & Automation Specialist

- **Company:** Intersources Inc.
- **Location:** Columbia, SC, United States
- **Experience:** Experienced
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Artificial Intelligence, Issue Tracking Systems, Network Troubleshooting, Network Connections, Windows PowerShell, Microsoft Power Automate, Microsoft InTune
- **Published:** November 11, 2026
- **Apply:** https://www.adzuna.com/details/5960621129

## About the Role

* 10+ years of experience using ticketing software; experience with any ticketing platform is acceptable.
 * 10+ years of IT troubleshooting, help desk, and/or technical support experience.
 * Experience troubleshooting network-to-endpoint issues, including network connectivity, endpoint devices, and user access problems.
 * Bachelor's degree or equivalent relevant experience:

 * Bachelor's degree; OR
 * Associate's degree with 2 additional years of relevant experience; OR
 * High School Diploma with 4 additional years of relevant experience.

Preferred Skills

 * Experience with PowerShell, Power Automate, or the Microsoft Power Platform.
 * Experience developing AI-enabled workflows or other automation.
 * Experience with endpoint management.
 * Experience with Microsoft Intune.
 * Microsoft MD-102 Certification (Microsoft 365 Certified: Endpoint Administrator Associate).

## Description

* Serve as the first point of contact for help desk requests and participate in rotating call queue coverage.
 * Troubleshoot and resolve network connectivity, endpoint, and user access issues.
 * Perform password resets and assist users with common hardware, software, and technical problems.
 * Provide IT support to employees across education, medical, and facility operations.
 * Record, track, manage, and resolve incidents and service requests using a ticketing system.
 * Collaborate with the Help Desk Manager to capture existing processes, workflows, and operational knowledge.
 * Develop and maintain SOPs, technical documentation, troubleshooting guides, and support workflows.
 * Assist with cross-training help desk personnel and improving the consistency of IT support operations.
 * Identify opportunities to automate routine tasks, streamline workflows, and improve help desk efficiency.
 * Support endpoint management activities as needed.
 * Ensure accurate ticket documentation, timely issue resolution, and effective communication with end users.