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# IT Support

- **Company:** CCOMM IT Solutions
- **Location:** St Albans, UK (Remote available)
- **Experience:** Experienced
- **Salary:** £26,000.0 - £30,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Remote Backup Services, Domain Name System (DNS), Multi-Factor Authentication, Hyper-V, Virtual Private Networks (VPN), Network Troubleshooting, Windows Servers, Azure Active Directory, Microsoft SharePoint, TCP/IP, Break Fix, Microsoft InTune, Deployment Automation, Vmware
- **Published:** May 16, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=4cf2dea3f0b7dc1a

## About the Role

Do you have a valid Driving License license?, Do you have experience in Windows?, Excellent communication and interpersonal skills
Previous experience providing IT Support in a commercial environment. IT certifications such as MCP, CCNA CompTIA are an advantage.

Experience supporting:

· Windows Server Operating systems - 2016 and above

· Desktop Operating systems - Windows 11 Pro / MAC

· Microsoft 365 - tenant migrations, Exchange, SharePoint site migrations, Azure AD/Entra, Intune - Autopilot, Conditional Access, MFA, end-to-end deployments

· Active Directory Administration, VMware, Hyper-V

· Network troubleshooting -TCP/IP, DNS, VPN, UniFi, DrayTek, Forigate

· Email Security Solutions & Online Backup / DR, · Great customer relations skills to understand client's needs, concerns and requirements

· Process-focused

· Good technical understanding of current leading technologies & solutions

· Ability to prioritise workloads under pressure and ensure deadlines are met

· Excellent organisation, decision making, judgement and planning skills

· Flexible, calm and approachable, 'can do' attitude

· Ability to work well within a team, supporting other team members

· Willingness to learn and gain relevant accreditation's, * IT Support: 2 years (required)

Language:

 * English (required)

Licence/Certification:

 * Drivers Licence (required)

## Description

· Delivery of high quality remote & on-site support on a range of technical issues and problems

· Responding appropriately to, and effectively resolving, client issues, queries or incidents.

· Respond to, handle incidents and escalate problems on the variety of platforms

· Help support, train and mentor other team members

· You will have a 'hands on' problem solving approach; solving problems within strict SLA time frames

· Take ownership of incidents assigned to you and manage them through to resolution.

· Ensuring SLA's are met; time to respond, time to resolve and first-time-fix.

· Application troubleshooting


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