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# Network Support Specialist

- **Company:** South Louisiana Community College
- **Location:** Lafayette, LA, United States
- **Salary:** $41,000 - $48,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, VoIP, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Systems Analysis, Networking Hardware, Virtual Private Networks (VPN), Network Architecture, Network Connections, Routing, Software Engineering, TCP/IP, Wireless Access Point, Network Routers, Computer Networking Systems, Office365, Peripherals, Firewalls (Computer Science), Computer Equipment, Network Support, Firewall Services Module
- **Published:** November 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a451d4e954e1c49d

## About the Role

* A Technical Diploma in IT or a related field OR equivalent professional experience.
 * Experience is not required for this position.

Required Knowledge, Skills and Abilities:

 * Experience with desktop operating systems, including Windows 10 and Windows 11.
 * Ability to troubleshoot hardware and software issues on PC and peripherals.
 * Familiarity with network hardware, such as routers, switches, firewalls, and wireless access points.
 * Understanding of networking concepts and protocols, such as TCP/IP, DNS, and DHCP.
 * Knowledge of network principles, such as routing, switching, firewall policies, and VPNs.
 * Familiar with various types of electronics, including UPS's and smartboard/classroom technology.
 * Understanding of VOIP technology.
 * Familiarity with Microsoft Active Directory/O365.
 * Although not required, entry-level certifications, such as Network+, CCENT/CCNA, or NSE4 are highly desired.

## Description

Work Habits: 35%

 * Prioritizes work as needed to ensure assigned tasks are completed in a timely fashion.
 * Works to process and resolve all assigned issues, escalating to the appropriate personnel when necessary.
 * Travel to various site locations as required. Work at other locations as part of a support rotation for all campuses.
 * Predictable and Reliable Attendance is required in order to provide consistency and continuity of educational services.
 * Provides user support after hours as needed.

Behavioral Standards: 20%

 * Provides excellent customer service by taking ownership of requests and issues, keeping users updated for the duration of a ticket and following up after resolution to ensure satisfaction.
 * Applies system analysis techniques and procedures with network systems, including consulting with users, to determine hardware, software, or system functional specifications.
 * Performs other duties as assigned.

Institutional Support: 30%

 * Assist in the installation, configuration, and maintenance of network infrastructure, including routers, switches, firewalls, and wireless access points.
 * Install, terminate, and test copper and fiber optic cables. Works with contractors for large structured cabling projects.
 * Troubleshoots and resolves issues related to PC hardware, software, network connectivity, and peripherals, such as printers and scanners. Coordinates warranty repair/replacements.
 * Troubleshoots and resolves issues related to classroom issues, such as smartboards, microphones, speakers, and video conference applications.

Team Relations: 15%

 * Analyze, documents, tests, and modifies computer and network systems or programs, based on and related to user or system design specifications.
 * Documents, tests, and modifies computer programs related to machine operating systems.
 * Works with senior IT staff on projects for new technology initiatives and deployments.

Other duties as assigned.