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# IT Desktop Support

- **Company:** The Fountain Group
- **Location:** Fairport, NY, United States
- **Experience:** Starter
- **Salary:** $54,080 - $58,240
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, VoIP, Cisco Systems VPN Client, Cloud Computing, System Configuration, Microsoft Office, Remote Desktop Services, Security Software, Enterprise Software Applications, Office365, Servicenow
- **Published:** November 11, 2026
- **Apply:** https://www.thefountaingroup.com/job/18669/it_desktop_support#apply-now-header

## About the Role

*Associate degree (preferred), minimum is HS Diploma or GED with relevant experience
** At least 1- 3 years Hardware Experience (beyond imaging/deployment)

## Description

The Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure in-person at a manufacturing facility in Fairport, NY. This position may require the candidate to be available for on call 24/7 coverage. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10/11 and MS Office suites(2010/2013/2016/O365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes., * Familiarity with Active Directory

 * Limited support for corporate mobile devices
 * Familiarity with cloud applications (Microsoft and 3rd party)
 * Troubleshooting Cisco VPN connectivity
 * Remediating/minimizing malicious code and computer viruses
 * Remote connection/utilization
 * Imaging and deploying PCs for end users
 * Asset lifecycle management skills
 * Various browser support (IE, Chrome, Safari, etc.)
 * Installation/configuration of various software packages
 * Installation/configuration of Security Software
 * Printer/driver troubleshooting & installation
 * IPT based Telephony Device Management
 * ServiceNow (ticket management) utilization
 * Deployment, configuration, and support of standard IP telephony
 * Hardware ordering and inventory management
 * Limited support for Mac OS and hardware
 * Additional responsibilities may include:
o Documentation (records) management
o On-boarding (Training) of new hires
o Conference room support
o Vendor engagement (as needed)
o Project interaction/participation
o Customer scheduling/follow-ups
o End user equipment moves (disconnect/reconnect)
o Cross-team interaction and collaboration
o Standard device imaging via USB/PXE server(s)
o Smart-Hands tasks/functions to physically assist other IT teams

Meeting Support:
Works across the media team, corporate events, and IT for meeting support and problemresolution.

 * Performs testing, monitoring, analysis, diagnosis, and resolution of performance, technology, and process related problems.
 * Troubleshoots issues and engaging/assigning to the correct Team/Assignment Group
 * Knowledge of conference room audio and display devices
Smart Hands: (note: Some sites have a dedicated network team to perform some of the duties below)

 * IT hardware installations
 * IT supported equipment component removal and installation
 * Power cycling IT Equipment
*Onsite/offsite technical assistance and troubleshooting

 * Providing remote console access
 * Escort IT Vendors for other IT Teams (where permitted)
 * Procurement of IT goods and services
 * Receiving/shipping of IT goods
 * Ensures discreet handling of all business and maintains the highest level of confidentiality
 * Prioritizes duties and works on several tasks simultaneously
 * Demonstrates flexibility and willingness to change priorities at a moment's notice