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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # EMR Integration Success Manager - **Company:** Myriad Genetics - **Location:** Austin, TX, United States (Remote available) - **Experience:** Experienced - **Salary:** $231,000 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Artificial Intelligence, Application Layers, Confluence, JIRA, Big Data, Business Process Modeling, Cloud Computing, Digital Technology, Middleware, Interoperability, Laboratory Information Management Systems, Cloud Services, Rhapsody, Salesforce.Com, Virtualization Technology, Fast Healthcare Interoperability Resources, Documentation System, SC Clearance, Kubernetes, Information Technology, Bare Metal, Health Level Seven International, Restful APIs - **Published:** November 11, 2026 - **Apply:** https://www.builtincolorado.com/job/emr-integration-success-manager/12172998?handler=ApplyRedirect ## About the Role * 2-4+ years of experience in healthcare, with direct exposure to EMR and/or LIS systems. + Demonstrated success delivering outstanding customer support in a complex operational and technical environment. o Experience with incident management and de-escalation, including clear communication and coordinated issue resolution. o Proven ability to streamline processes, minimize repetitive work, and contribute to scalable operational improvements. o Ability to balance multiple commitments, advance longer-term initiatives, and respond effectively to emerging day-to-day demands. o Exceptional written and verbal communication skills with a customer-centric mindset. o Meticulous attention to detail when reviewing message data, validating workflows, and documenting configurations. o Working knowledge of the healthcare landscape. o Experience with interface engines or middleware such as Mirth Connect, Cloverleaf, Corepoint, and Rhapsody. o Exposure to healthcare interoperability standards and message types, including HL7 ORM/ORU, ADT/SIU, CCD, CDA, and FHIR. o Experience with CRM, issue-tracking, and documentation tools such as Salesforce, Service Cloud, Jira, and Confluence. o A bachelor's degree (B.A. or B.S.) in science, engineering, or a related field. PrPreferred Qualifications * Familiarity with genetic testing, precision medicine, and/or pharmacogenomics (PGx). + Project management experience, preferably with PMP certification. o Familiarity with agile and scrum concepts highly valued. #LI-REMOTE #LI-KO1 ## Description Be an Early Applicant In-Office or Remote Hiring Remotely in United States Mid level In-Office or Remote Hiring Remotely in United States Mid level Supports onboarding, monitoring, troubleshooting, and ongoing success of clinic interfaces connecting Myriad products with EMR, LIS, and specialty platforms. The role triages interface issues, analyzes HL7 and FHIR messages, coordinates fixes, manages interface changes, documents workflows, and partners with project, engineering, commercial, and product teams. It also contributes to process optimization, product pilots, and strategic initiatives that improve interface adoption and customer outcomes. The summary above was generated by AI Interface Success Manager - Clinic Interfaces and EMR (Project Manager II) Myriad's Clinic Interfaces and EMR Team supports the seamless integration of Myriad products and services into our customers' existing digital systems. We support all Myriad business units, products, and the medical specialties that use them, bringing precision medicine services to healthcare providers through the tools they use every day. The established EMR Team supports integrations across dozens of major EMR, LIS, and specialty platforms. The Interface Success Manager helps ensure that these interfaces deliver a high-quality customer experience and achieve their intended operational and business impact. This role supports the onboarding of newly interfaced clinics, monitors interface health and utilization, leads frontline support for live interfaces, and partners across teams to resolve issues and improve workflows. In addition to day-to-day interface success and support, this Interface Success Manager role contributes to strategic initiatives that expand and refine Myriad's EMR services across products. We are looking for someone who builds strong relationships, drives operational improvements, and delivers outstanding support in complex technical environments. What You'll Do * Lead frontline support for live interfaces, triaging and resolving issues from clinics, EMR vendors, commercial stakeholders, and internal teams through defined support channels. * Monitor interface health, including message volume, error queues, delivery, and result turnaround, and proactively address issues before clients report them. * Troubleshoot HL7 and FHIR REST API order and result messages and partner with Interface Engineers on mapping, connectivity, and configuration fixes. * Conduct root cause analysis on recurring issues and drive permanent fixes that reduce support volume over time. * Manage changes to live interfaces, including EMR upgrades, new locations or providers, and onboarding of new tests or products. * Partner with Interface Project Managers throughout new implementation builds to advise on interface configurations and workflows, review build quality, and confirm go-live readiness. * Maintain accurate Jira tickets and Confluence documentation for client workflows, configurations, decisions, and known issues. * Partner cross-functionally with Commercial, Product, and EMR-adjacent teams on strategic initiatives that drive scalable improvements in interface adoption and utilization across the broader customer base. * Develop a broad understanding of clinic experiences across EMR platforms, the interface implementation process, and operational workflows throughout Myriad's pipeline. * Support special projects and strategic initiatives, including product pilots, new technology development, and process optimization, with management and/or peer oversight and collaboration., Owns sales accounts across K-12 and local government customers in Central and West Texas. 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