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# Desktop Support Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Atlanta, GA, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $41,600 - $58,240
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Issue Tracking Systems, System Center Configuration Manager, Network Connections, Remote Desktop Services, Azure Active Directory, Software Deployment, Microsoft InTune, Patch Management, Casper Suite, Servicenow, User Accounts
- **Published:** November 11, 2026
- **Apply:** https://dejobs.org/x/x/AAA1BB818CE5476C9A81D52338F8FDE5/job/

## About the Role

* 3-5+ years of Desktop Support, End User Support, or Technical Support experience.
 * Strong experience supporting Windows 10 and Windows 11 environments.
 * Experience troubleshooting and supporting macOS devices.
 * Hands-on experience administering Active Directory.
 * Experience working within enterprise ticketing systems.
 * Exposure to Microsoft Intune, Microsoft Entra ID (Azure AD), and endpoint management solutions.
 * Excellent troubleshooting, problem-solving, and customer service skills.
 * Ability to prioritize workload and work independently with minimal supervision.
 * Strong written and verbal communication skills.
 * Reliable transportation and an acceptable driving record for travel between supported locations., * Experience with ServiceNow.
 * Experience administering or supporting Microsoft Intune.
 * Experience with MECM/SCCM software deployment and patch management.
 * Familiarity with Jamf administration and Mac device management.
 * Experience supporting hybrid and remote workforce environments.
 * Experience working in large enterprise, healthcare, higher education, or corporate environments.
 * Exposure to Microsoft 365 administration and support.

Technical Environment

 * Windows 10 / Windows 11
 * macOS
 * Microsoft Intune
 * Microsoft Entra ID (Azure AD)
 * Active Directory
 * MECM / SCCM
 * Jamf
 * ServiceNow
 * BeyondTrust
 * Microsoft 365
 * iOS and Android Devices
 * Remote Desktop Tools

Physical & Work Environment

 * Hybrid work environment with regular onsite support responsibilities.
 * Travel between multiple office locations as needed.
 * Ability to lift and transport IT equipment weighing up to 40 pounds.
 * Position requires bending, reaching, stooping, and moving equipment during deployments and hardware refresh projects.

## Description

We are seeking a Desktop Support Technician to provide hands-on technical support for end users in a fast-paced enterprise environment. This role will be responsible for troubleshooting hardware and software issues, supporting Windows and Mac devices, managing user accounts, deploying endpoints, and delivering exceptional customer service to both onsite and remote employees. The ideal candidate will have strong desktop support experience, Active Directory administration skills, and exposure to modern endpoint management tools such as Intune and MECM/SCCM., * Provide deskside and remote support for Windows and macOS environments.

 * Diagnose and resolve hardware, software, operating system, network connectivity, and peripheral issues.
 * Manage incidents, service requests, and technical documentation through an enterprise ticketing platform such as ServiceNow.
 * Support users remotely using tools such as BeyondTrust, Remote Desktop, and other remote support solutions.
 * Administer Active Directory, including user accounts, computer objects, password resets, security groups, and permissions management.
 * Troubleshoot Group Policy-related issues and support enterprise desktop configurations.
 * Deploy, configure, image, and maintain desktop and laptop systems.
 * Support endpoint management initiatives utilizing Microsoft Intune, MECM/SCCM, and related device management technologies.
 * Provide basic administration and support for macOS devices through Jamf.
 * Configure and support mobile devices, including iPhones and Android smartphones.
 * Maintain hardware inventory records and coordinate equipment replacements, upgrades, and lifecycle refresh programs.
 * Deliver white-glove support to VIP and executive-level users when required.
 * Travel between office locations to provide onsite technical support and deployment services.
 * Document troubleshooting steps, resolutions, and support activities accurately.