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# Technical Operations Specialist ll

- **Company:** Bank of America
- **Location:** Charlotte, NC, United States
- **Experience:** Expert
- **Salary:** $85,000 - $154,300
- **Contract:** Permanent contract
- **Skills:** Antivirus Softwares, Application Services, Bash Shell, Unix, Information Systems, Computer Telephony Integration, Information Leak Prevention, Linux, DevOps, Email Filtering, Perl (Programming Language), Monitoring of Systems, Python (Programming Language), Simple Mail Transfer Protocols, Nagios, Routing, Service Design, Scripting, System Availability, Malware, Information Technology, Splunk
- **Published:** November 11, 2026
- **Apply:** https://www.careerbuilder.com/job-details/technical-operations-specialist-ll-charlotte-nc--bcde26cc-368b-47f7-aa60-838ef97e8474

## About the Role

Technical Operations, Leadership, Military, Talent Management, Career Development, Blueprints, Input/Output, Policy Development, Problem Solving Skills, Project Tracking, * 6+ years strong experience with OS background with Linux systems.

 * Strong scripting/development skills with Python, Perl, Shell.
 * Experience with SMTP Email relaying and routing.

Desired Qualifications

 * Experience with Email Hygiene systems, including Anti-spam, Antivirus, Malware Prevention, and Data Loss Prevention
 * Experience with monitoring technologies (SPLUNK, NAGIOS)
 * Proven experience in problem identification, troubleshooting and resolution
 * Excellent written and verbal communication skills

Skills:

 * Innovative Thinking
 * Production Support
 * Result Orientation
 * Risk Management
 * Solution Design
 * Adaptability
 * Analytical Thinking
 * Collaboration
 * Influence
 * Solution Delivery Process
 * Architecture
 * Automation
 * DevOps Practices
 * Project Management
 * Stakeholder Management

## Description

This job is responsible for leading the planning, designing, and implementation of complex infrastructure solutions to meet deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and overseeing projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems., * Fulfills requests from business users and operations, communicates technical status updates with appropriate teams, and oversees stability, resiliency, reliability, and the performance of multiple supported systems

 * Mentors other team members and provides technical leadership
 * Captures and translates business requirements into complex infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment
 * Supports change implementations, proactively identifies and resolves potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications, * Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly
 * Provides release support when needed and manages engagement across audiences
 * Provides full lifecycle management of the infrastructure and application environments
 * Responsible for the Operational support of LINUX/UNIX-based messaging systems. Primarily responsible for system availability, troubleshooting/triage for production problems. Participates in a service monitoring function with responsibilities in areas of incident and problem management. Role will contribute to product/service design, development and implementation deliverables, to include assessment and optimization of systems and review of user requirements.
 * Serves as a fully seasoned/proficient technical resource; provides technical knowledge and capabilities as team member and individual contributor. Typically 5 or more years of Linux systems experience.
 * The selected candidate would become part of the Collaboration Operations Team (Email/Routing). In addition to the daily Messaging Operations Tasks, he/she will be assigned to 24x7 on-call rotation as part of the MCS UNIX Team.
 * Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs.
 * Manage and support Email Routing infrastructure applications on a day to day basis.
 * Installs, configures and troubleshoots Applications used to support Email Routing Infrastructure.
 * Monitor, measure, report and review current performance of application services and ensure availability and capacity meet business demand.
 * Facilitates the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritization and initiation of action. Documentation of root causes and implementation of remedies to prevent future incidents.
 * Collaborates effectively with their Architecture/Engineering peers for new initiative solution planning, testing/validation, complex troubleshooting, and problem resolution
 * On-Call support responsibilities (coverage nights & weekends)