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# Product Support Analyst - Exempt

- **Company:** TTI, Inc
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $114,400 - $124,800
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, JIRA, Microsoft Outlook, Collaborative Software, Learning Management Systems, Issue Tracking Systems, Microsoft PowerPoint
- **Published:** November 11, 2026
- **Apply:** https://www.careerbuilder.com/job-details/product-support-analyst-exempt-new-york-ny--f7e1e2e8-0e88-442b-8308-288c220de1e4

## About the Role

Product Support, Analysis Skills, Product Support, Analysis Skills, Product Development, Product Management, Testing, Organizational Skills, Detail Oriented, Operations Processes, The ideal candidate is organized, proactive, detail-oriented, and interested in developing a strong understanding of products, stakeholder needs, delivery processes, and operational workflows., * 1 3 years of experience in product support, project coordination, business analysis, operations, or a related role

 * Strong organizational skills and high attention to detail
 * Strong written and verbal communication skills
 * Ability to coordinate across multiple stakeholders and keep workstreams moving forward
 * Ability to manage recurring tasks, follow-ups, and issue tracking in a structured way
 * Experience using Excel, PowerPoint, Outlook, and collaboration tools in a professional environment
 * Ability to review communications and extract relevant actions, risks, and decisions
 * Strong interest in learning business processes, systems, and product structures
 * Self-motivated with a willingness to learn and grow in a product-oriented role

Preferred Qualifications

 * Exposure to product development, software delivery, business analysis, or testing processes
 * Familiarity with Jira or similar issue and workflow tracking tools
 * Experience working with external counterparties and cross-functional internal teams
 * Familiarity with Symphony or similar enterprise communication tools
 * Experience supporting documentation, issue management, or stakeholder coordination in a financial services environment

## Description

We are seeking a Product Support Analyst to support product development and delivery activities across external partners and internal teams. This role will play a key coordination function across product workstreams, helping product owners and product managers manage priorities, track issues, coordinate communications, and support delivery activities including testing. The role is designed for a junior professional who is interested in building product knowledge, learning systems and processes, and developing toward future opportunities in product ownership and product management., * Support product owners and product managers in day-to-day product development and delivery activities

 * Coordinate across external partners and internal teams to support product initiatives, issue resolution, and delivery milestones
 * Organize and manage recurring meetings with internal and external stakeholders
 * Prepare agendas, capture meeting minutes, decisions, action items, and key takeaways
 * Maintain and update issue trackers for each third party and key product workstream
 * Monitor progress on issues, dependencies, risks, and open questions, ensuring timely follow-up with owners
 * Support the tracking of product enhancements, development activities, delivery milestones, and testing readiness
 * Monitor communications across email, Symphony and Teams chats, meeting minutes, and working group discussions to identify actions, decisions, and emerging risks
 * Consolidate updates from multiple channels into clear summaries for product leadership and stakeholders
 * Help ensure business questions, defects, change requests, and dependencies are documented and routed appropriately
 * Support coordination of testing activities as part of the broader product development lifecycle
 * Assist with documentation of product requirements, operational considerations, delivery decisions, and stakeholder feedback
 * Help maintain organized records of issue logs, communications, action items, and supporting product materials
 * Provide status reporting on open issues, delivery progress, dependencies, and stakeholder actions