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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager, Enterprise Platforms OperationsEnterprise OperationsUS - **Company:** University of Maryland University College - **Location:** Adelphi, MD, United States - **Salary:** $125,000 - $145,000 - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Application Configuration Access Protocols, Application Performance Management, Microsoft Azure, Business Software, Business Systems, Software as a Service, Cloud Computing, Configuration Management, Cyber Security, Information Systems, Databases, Disaster Recovery, HP Systems Insight Manager, Identity and Access Management, Information Technology Operations, Information Systems Security Architecture Professional, Software Deployment, Google Cloud, Enterprise Software Applications, Cloud Platform System, System Availability, Information Technology, Patch Management, Operational Systems, 3-tier Architectures, Servicenow - **Published:** November 11, 2026 - **Apply:** https://careers.umgc.edu/apply/manager-enterprise-platforms-operations-it-and-project-management-adelphi-md-10026588/ ## About the Role * Technical leadership and application operations expertise * Operational excellence and service reliability * Customer-focused service delivery * Strategic thinking and planning * Problem solving and analytical thinking * Incident leadership and decision making * Team leadership and staff development * Cross-functional collaboration and partnership * Communication and stakeholder engagement * Risk management and governance * Accountability and results orientation * Continuous improvement and innovation. Skills: * Enterprise application operations and administration * Tier 2 and Tier 3 application support management * ITIL Incident, Problem, Change, Release, and Request Management * Enterprise application lifecycle management * Application monitoring, observability, and health management * Application configuration and environment management * SaaS, cloud-hosted, vendor-hosted, and on-premises application support * Application performance monitoring and optimization * Application deployment, upgrade, and patch management * Root cause analysis and service restoration management * Disaster recovery and business continuity planning * Vendor management and third-party support coordination * Operational reporting, KPI management, and service dashboards * Cross-functional troubleshooting and operational governance., Bachelor's Degree in Information Technology, Computer Science, Information Systems, Management Information Systems, Business Technology, or a related field (or equivalent combination of education and experience)., * 3+ years of experience in application support, application administration, systems administration, enterprise applications, or IT operations. * 1+ years of management experience leading technical teams, application support organizations, or operational support functions. * Experience supporting enterprise or mission-critical business applications in complex operational environments. * Experience managing application availability, service delivery, incident management, and operational support activities. * Experience coordinating support efforts across infrastructure, database, cybersecurity, and business teams. Certifications: * Relevant UMGC application administrator certifications., Master's Degree in Information Technology, Information Systems, Computer Science, Business Administration, Management Information Systems, or a related discipline., * Progressive experience supporting large-scale enterprise applications in higher education, healthcare, government, or other complex organizations. * Prior experience as Application Operations Manager, Applications Support Manager, Systems Support Manager, Enterprise Applications Manager, or comparable application operations leadership role. * Experience leading operational transformation, service improvement, or application modernization initiatives. * Experience managing SaaS, cloud-hosted, vendor-supported, and integrated enterprise application ecosystems. * Experience supporting highly available, compliance-sensitive, and business-critical operational systems. Certifications: * ServiceNow Certified System Administrator * Cloud platform certifications (Azure, AWS, or Google Cloud) * Project Management Professional (PMP) * Certified Information Systems Security Professional (CISSP) * ITIL Foundation certification. ## Description The Manager, Enterprise Platforms Operations is responsible for leading a team of Application Administrators and Application Engineers supporting enterprise operations and management applications that enable critical university administrative, financial, operational, and business functions. This role oversees daily application operations, service delivery, availability, performance, and support activities while ensuring reliable, secure, and highly available business systems. The Manager partners closely with Infrastructure, Database, Cloud, Cybersecurity, Identity Management, and business stakeholders to support operational stability, incident resolution, lifecycle management, and continuous improvement across the enterprise application portfolio., Enterprise Platforms Operations Strategy & Service Delivery. * Develop and maintain operational strategies, support models, governance frameworks, operational standards, and service delivery processes for enterprise operations and management applications while ensuring alignment with institutional objectives and business priorities. Application Deployment, Lifecycle Management & Service Introduction. * Oversee operational onboarding, implementation support, upgrades, migrations, patching, release readiness, configuration management, and transition-to-operations activities for new and existing applications while ensuring compliance with organizational standards. Application Support, Reliability & Operational Management. * Lead day-to-day operations for enterprise management and administrative applications, ensuring system availability, reliability, performance, functionality, and operational effectiveness across production and non-production environments. Incident, Problem & Service Continuity Management. * Manage Tier 2 and Tier 3 support operations, incident response, escalation management, root cause analysis, disaster recovery activities, business continuity planning, and service restoration efforts to minimize operational disruptions. Application Governance, Security & Compliance. * Ensure supported applications comply with cybersecurity, privacy, accessibility, records management, audit, regulatory, and change management requirements while maintaining sound operational governance and risk management practices. Team Leadership, Vendor Management & Continuous Improvement. * Lead and develop application support personnel, oversee vendor and partner relationships, manage operational performance, and drive continuous improvement initiatives focused on automation, service quality, operational efficiency, and customer satisfaction. * Other duties as assigned.