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# IT Support Analyst

- **Company:** GEE Group Inc.
- **Location:** St. Johns County, FL, United States
- **Experience:** Starter
- **Salary:** $43,680
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Information Systems, Microsoft Office, Networking Basics, Server Administration, Software Engineering, ServiceNow IT Service Management, Office365, Software Troubleshooting, Information Technology
- **Published:** November 11, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-support-analyst-ponte-vedra-beach-fl--904dcc08-15cd-4650-9e15-5615e1f8c47b

## About the Role

Technical Support, Analysis Skills, Technical Support, Analysis Skills, Information Technology & Information Systems, Bookkeeping, Customer Support/Service, Software Administration, Help Desk, Identify Issues, * 1-2 years of experience in an IT support, help desk, or desktop support role.

 * Working knowledge of Windows 10 troubleshooting.
 * Experience supporting Microsoft Office 365 applications.
 * Familiarity with Active Directory and user account administration.
 * Experience utilizing an IT ticketing or service management system.
 * Basic understanding of software installation, configuration, and troubleshooting.
 * Experience supporting mobile devices, including iOS and Android.
 * Basic networking and connectivity troubleshooting skills.
 * Strong communication, customer service, and problem-solving abilities.
 * Ability to work onsite Monday through Friday during standard business hours.

## Description

The IT Support Analyst will provide day-to-day technical support to end users, troubleshoot hardware and software issues, assist with account administration, and help maintain a reliable IT environment., * Provide technical support and troubleshooting assistance to end users.

 * Diagnose and resolve common Windows operating system and Microsoft Office 365 issues.
 * Assist with Active Directory account management and user access requests.
 * Install, configure, maintain, and troubleshoot software applications.
 * Manage and support mobile devices, including iPhone and Android technologies.
 * Troubleshoot basic network connectivity and related technical issues.
 * Document support requests, resolutions, and follow-up activities within a ticketing management system.
 * Escalate more complex technical issues when necessary.