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# Support Engineer

- **Company:** Aditi Consulting
- **Location:** Bellevue, WA, United States
- **Experience:** Experienced
- **Salary:** $83,200 - $93,600
- **Contract:** Contract
- **Skills:** Microsoft Access, Microsoft Windows, Apple Mac Systems, Software Applications, Software as a Service, Collaborative Software, Identity and Access Management, Issue Tracking Systems, Okta, Peripherals, Microsoft InTune, Casper Suite, Gsuite, User Administration
- **Published:** November 11, 2026
- **Apply:** https://www.dice.com/job-detail/ee538f01-c8d0-44cf-9ded-0a2b8cf936a4

## About the Role

* Associate degree in a computer-related field or equivalent technical training and experience.
 * 3-4 years of experience in IT Support, Desktop Support, Help Desk, or End User Services environments.
 * Experience working independently as a primary or sole onsite IT support resource.
 * Strong troubleshooting skills across hardware, software, operating systems, networking, and collaboration technologies.
 * Experience supporting macOS and Windows environments.
 * Experience supporting Google Workspace, and common SaaS applications.
 * Familiarity with identity and access management platforms such as Okta, or similar technologies.
 * Experience providing executive-level or white-glove support.
 * Strong verbal and written communication skills.
 * Excellent customer service, interpersonal, and problem-solving skills.
 * Ability to prioritize workload, manage time effectively, and operate with minimal supervision.

Preferred Qualifications:

 * Experience supporting Teams Rooms, Zoom Rooms, or similar conference room technologies.
 * Hands-on experience supporting AV systems in conference rooms, EBCs, event spaces, and executive environments.
 * Familiarity with endpoint management platforms such as Jamf, Intune, Kandji, or similar tools.
 * Experience supporting live events, executive briefings, and company-wide presentations.
 * Knowledge of asset management and inventory management platforms.

Top 3 must-have hard skills:
1.Enterprise IT Support / Desktop Support (3-4+ Years)
Advanced troubleshooting of macOS and Windows devices.
Experience supporting hardware, software, peripherals, mobile devices, and SaaS applications.
Ability to independently resolve end-user issues in a corporate environment.

 2. Executive Support & Workplace Technology (3+ Years)
Experience providing white-glove support to senior leadership and executives.
Supporting collaboration tools, identity and access management, and modern workplace technologies.
Strong communication skills and ability to operate in high-visibility situations.

 3. Audio Visual (AV) & Conference Room Support (2-3+ Years)
Hands-on experience supporting Teams Rooms, Zoom Rooms, conference rooms, EBCs, and all-hands spaces.
Troubleshooting displays, cameras, microphones, speakers, room controllers, and presentation technology.
Experience supporting executive meetings, customer presentations, and live events.

## Description

The main function of a Support Engineer is to provide technical assistance to computer system users. A typical Support Engineer is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location., * Serve as the primary onsite IT support resource for employees within the office.

 * Answer user inquiries regarding computer software, hardware, operating systems, and workplace technology solutions.
 * Troubleshoot and resolve issues in person, remotely, via phone, or through ticketing systems.
 * Install, configure, test, maintain, and support hardware, software, and peripheral devices.
 * Provision, deploy, and support Mac and Windows endpoints, mobile devices, and accessories.
 * Support user account access, identity management, and SaaS applications.
 * Enter commands, perform diagnostics, and observe system functionality to verify correct operation and identify issues.
 * Maintain accurate records of support requests, troubleshooting activities, resolutions, and installations.
 * Read technical documentation, conduct diagnostics, and collaborate with users to investigate and resolve technical issues.
 * Partner with remote IT, Security, Engineering, and Workplace teams to resolve escalated issues and improve service delivery.
 * Assist with onboarding and offboarding activities, including device setup, account provisioning, and asset management.
 * Create and maintain technical documentation and knowledge base articles.
 * Provide support for conference rooms, Executive Briefing Centers (EBCs), training rooms, and all-hands spaces.
 * Support and troubleshoot Teams Rooms, Zoom Rooms, and related collaboration technologies.
 * Assist with executive meetings, customer presentations, company events, and hybrid meeting experiences.
 * Troubleshoot displays, cameras, microphones, speakers, room controllers, presentation systems, and related AV equipment.
 * Perform proactive room readiness checks and testing prior to meetings and events.
 * Coordinate with AV vendors and workplace teams to ensure meeting spaces remain operational and aligned with business needs.