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# IT Support

- **Company:** ENPULSION GmbH
- **Location:** Schwechat, Austria
- **Experience:** Experienced
- **Salary:** €40,854
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Access Network, Active Directory, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Enterprise Software Applications, Computer Equipment, Information Technology, User Accounts
- **Published:** November 12, 2026
- **Apply:** https://www.adzuna.at/details/5961631286

## About the Role

* 2+ years of relevant working experience in a corporate IT environment supporting users.
 * Detailed desktop operating system knowledge/experience with Windows.
 * Strong knowledge of desktop hardware.
 * Infrastructure knowledge/experience (Active Directory, DNS, DHCP).
 * Professionalism and ownership in handling service requests and system maintenance.
 * Strong customer service focus with a proactive and approachable attitude.
 * A collaborative attitude with the ability to work independently when required.
 * Familiarity with IT service desk tools and best practice standards.
 * Excellent written and spoken communication in English.

## Description

ENPULSION is looking for an IT Support Specialist (f/m/x) to join our growing team in Vienna. In this role, you will provide technical support to employees, manage IT systems and devices, and help ensure reliable IT services across the organization., * Monitor and manage helpdesk/ticketing systems, ensuring timely response, prioritization, and resolution of support requests.

 * Provide end-user support for hardware, software, and network access issues via email, chat, remote tools, and in-person assistance.
 * Diagnose and resolve technical problems involving workstations, printers, applications, and user accounts.
 * Perform system imaging, configuration, and deployment of end-user devices following company standards.
 * Manage user lifecycle processes, including account creation, modification, deactivation, and license administration.
 * Administer and maintain core IT systems such as Active Directory, DNS, DHCP, and shared drives.
 * Support enterprise applications including Microsoft 365, Teams, VPN, MFA, SSO, and other business platforms.
 * Participate in IT infrastructure projects, upgrades, and system migrations as assigned.
 * Liaise with third-party vendors and service providers for escalations, procurement, and issue resolution.
 * Maintain accurate inventory records, asset tagging, and secure handling of IT equipment throughout its lifecycle.
 * Ensure compliance with IT security and data protection policies during all support and system activities.
 * Document procedures, solutions, and configurations; contribute to maintaining the internal knowledge base.