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# Application Support Agent - Environmental Sector

- **Company:** Solliciteer Nu Beschrijving
- **Location:** Belgium
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** JIRA, Microsoft Outlook, Databases, Microsoft Office, Reference Data, Microsoft SharePoint, Web Applications, Working Model 2D, Bug Reporting, Information Technology, Api Management, Servicenow
- **Published:** November 12, 2026
- **Apply:** https://www.studentjob.be/vacatures/9479627-junior-application-support-agent-environmental-sector/sollicitaties/nieuw

## About the Role

* Bachelor's degree in Computer Science, IT, Environmental Science, European Studies, or equivalent experience.
 * Experience in customer support, helpdesk, or IT service management is advantageous but not mandatory.
 * Familiarity with Microsoft Office 365 (Outlook, Teams, SharePoint) and ticketing tools like ServiceNow or Jira.
 * Basic understanding of web applications, databases, or API integrations
 * High attention to detail, strong analytical troubleshooting skills, and a customer-centric mindset.
 * Familiarity with EU environmental regulations is a plus.
 * Full professional proficiency in English (C1 level or higher); additional EU languages (e.g., French, German) are desirable.

## Description

* Act as the primary point of contact for users via email and ticketing tools (ServiceNow, Jira).
 * Diagnose and resolve basic technical issues, including EU Login access, role assignments, and document validation errors.
 * Support data entry and workflow queries related to EUDR (Deforestation Regulation) and waste shipment notifications.
 * Escalate complex technical or functional issues to L2/L3 support with precise documentation and reproduction steps.
 * Log, categorize, prioritize, and manage user tickets in compliance with SLA targets.
 * Maintain accurate incident records and contribute to knowledge base articles, FAQs, and user guides.
 * Provide clear, non-technical guidance to end-users and collaborate with policy teams on regulatory updates.
 * Assist in User Acceptance Testing (UAT) for release patches and support reference data migration (translations, organizational setup).