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# Scrum Master Level 3

- **Company:** Werk op Schiphol
- **Location:** Schiphol-Rijk, Netherlands (Remote available)
- **Salary:** €5,101
- **Contract:** Permanent contract
- **Skills:** Active Directory, Agile Methodology, Capability Maturity Model, Identity and Access Management, Microsoft Office, Scrum Methodology
- **Published:** November 12, 2026
- **Apply:** https://www.werkopschiphol.nl/vacatures/overig/scrum-master-level-3

## About the Role

You are an experienced Scrum Master with strong facilitation and coaching skills. You are comfortable working in a complex environment and supporting multiple teams in parallel. You communicate clearly, build trust easily and help teams navigate change constructively. Affinity with the teams' technical environment is important.In addition:

 * you have a Bachelor's or Master's degree (HBO/WO) and proven experience as a Scrum Master in an Agile environment;
 * you have experience facilitating Scrum ceremonies and coaching teams towards Agile maturity and high performance;
 * you are familiar with SAFe and scaled Agile ways of working;
 * affinity with Microsoft Identity & Access Management, including Active Directory and Entra ID, endpoint and security tooling, and Mobile Device Management (MDM) is a plus;
 * you communicate effectively in English. Proficiency in Dutch and/or French is an advantage., Hbo

## Description

Check in for your next career step as a Scrum Master at KLM! You will work with two product teams: MSIAM (Microsoft Identity & Access Management) and Mobility Services. You help both teams to self-organise, continuously improve and deliver maximum value. The diversity of roles, departments and colleagues at KLM offers you plenty of opportunities to grow and challenge yourself every day.
What will you do?

Air France-KLM has adopted Agile ways of working across its IT organisation. As a Scrum Master, you play a key role in making Agile effective in practice. You support and coach two product teams, MSIAM and Mobility Services, that operate in parallel and collaborate closely. As a facilitator, coach and servant leader, you help the teams work in a focused, transparent and sustainable way while maintaining strong alignment with Product Owners and stakeholders.In addition:

 * you facilitate Scrum ceremonies, including the Daily Scrum, Sprint Planning, Refinement, Sprint Review and Retrospective, for both product teams;
 * you coach the teams towards a strong Agile culture, high performance and healthy team dynamics through continuous improvement;
 * you identify, address and remove impediments and protect the teams from external disruptions and distractions;
 * you support the Product Owners with effective Product Backlog management and transparent, adaptive planning;
 * you act as a change agent in the wider Agile transformation, support scaled collaboration such as Scrum of Scrums and contribute to the Scrum Master community., You will join the MSIAM and Mobility Services teams within End User Services. You work closely with teams and stakeholders across IT, including Distributed Services, Operations, the CISO Office, Architecture and Security. Your base location is Schiphol-Rijk, and you collaborate daily with Dutch and French colleagues in an international Air France-KLM environment.
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