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# UX Writer

- **Company:** Booking.com
- **Location:** Amsterdam, Netherlands (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Artificial Intelligence, Machine Learning, Multivariate Testing, Data Analytics, Marketplace
- **Published:** November 12, 2026
- **Apply:** https://www.careerjet.nl/job/nl8a585df2b0a0bd52524d722fc3f6c33e/eaa

## About the Role

8+ years of directly applicable individual contributor experience - this includes past experience working in e-commerce or data-driven product teams
Native-level English writing skills
Strong work ethic, self-directed and resourceful. Able to work in a complex and ambiguous environment
Solution-oriented and results-driven
Technical. Quickly learns new tooling and is able to interpret data
Collaborates well with peers and can adapt communication style and influence stakeholders at various levels of seniority
Documented creative ability to develop ideas, strategies, hierarchies and propositions to engage customers
Experience and knowledge of A/B and multivariate testing processes to improve user experiences and interfaces
Experience working with tech, commercial and legal stakeholders amongst others
Knowledge of lean UX, design thinking and agile methodologies
Strongly preferred: Experience prompting and developing GenAI products, working with GenAI in the product development process and tooling
: Global Impact, Personal Relevance

## Description

We're looking for a UX Writer to join our UX Writing and Content Design organisation in our Marketplace department. We're a close-knit community made up of more than 70 writers.
About Marketplace: Our mission is to deliver the best value and easiest travel experience for our customers. As a Lead UX Writer in Marketplace, you'll help shape how millions of travellers discover and plan their trips on Booking.com. You'll set content direction across experiences from search and discovery through trip planning - helping teams create engaging, connected experiences across app and web. Your work will contribute to our Connected Trip vision, including shaping how AI can make discovery and planning more useful for travellers.
You'll work closely with other UX Writers, Product Managers, Engineers, ML, Researchers and UX Designers across multiple product teams. You'll align teams around customer needs and content direction, influence product decisions and help raise the quality of Content through craft feedback, coaching and mentorship.
In this role, you'll partner directly with fast-paced and highly iterative product teams, while enjoying the support and community of a large, experienced UX organisation. You'll report to the Senior UX Writing Manager in Marketplace who will support you in your growth and development.
UX Writers at Booking.com craft clear and concise quality messaging that considers the end-to-end user experience. You need to be an excellent communicator and collaborator - we work in a dynamic and diverse environment where inclusivity, openness and humility are key. Almost everything you write will be translated into 44+ languages and dialects, and you'll need to work closely with peers and stakeholders like Marketing, Brand and Legal to deliver at velocity and scale.
To learn more about working as a UX Writer at Booking.com check out .
Please apply with your English CV and link your portfolio or writing samples. Samples should include UX/product writing work specifying your role and clearly defining problems, solutions and your UX processes.
Key Job Responsibilities and Duties:
Define and drive content strategy and messaging across Marketplace experiences, from search and discovery through trip planning. Aligning teams around a shared direction that supports our Connected Trip vision
Lead end-to-end content strategy across web and app, from understanding customer needs and shaping the approach through writing and prompting, implementation, localisation and evaluation
Identify opportunities to use AI to make discovery and trip planning more useful, and work with teams to turn them into clear, customer-focused experiences
Align content approaches and priorities across complex products and teams, influencing direction in line with customer needs and business goals
Partner with Product, Engineering, ML, Research, Design and other stakeholders to resolve competing needs, manage dependencies and deliver cohesive experiences
Use customer research, product data and experimentation to inform strategy, assess impact, and identify opportunities and risks
Set and role model high standards for UX Writing and Content. Coach and mentor peers, lead craft feedback, and work with leaders and topic experts to improve localisation, quality and tooling across the area
Communicate decisions, progress, learnings and opportunities to stakeholders and leaders