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# IT Helpdesk/Service Desk Analyst - 1st/2nd Line (Banking) c45k London

- **Company:** NDK Consulting.co.uk Ltd
- **Location:** London, United Kingdom
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Software Applications, IBM System I, Microsoft Outlook, Desktop Computing, Issue Tracking Systems, Windows Desktop, Peripherals, Build Management, Information Technology
- **Published:** November 12, 2026
- **Apply:** https://www.careerboard.com/gb/en/find-jobs-in-United-Kingdom/-A6C24F03ADCCD920F0/

## About the Role

2-3 years' hands-on IT helpdesk experience in a corporate environment

 - Strong Windows desktop support skills, including physical and virtual builds
 - Working knowledge of M365 admin, especially Exchange Online/Outlook and Teams
 - Experience working to SLAs with a ticketing system
 - Good communication skills and confidence supporting and training end users
 - A Levels or GCSEs

Desirable

 - Experience in a bank or other financial institution
 - Exposure to IBM iSeries (AS400) operations
 - Microsoft certifications or courses (eg MS-900, MD-102, MS-102)
 - Experience of asset management and helpdesk reporting

## Description

NDKtech is recruiting a Helpdesk Analyst for our client, a well-established international bank with a branch in the City of London. You'll provide efficient first line desktop support to users in London and in the bank's European branches, and support day-to-day computer operations for both sites.

You'll join a small, close-knit IT team that reports to the IT Liaison & Network Manager. The role has real variety: helpdesk, operations, hardware deployment, M365 admin and user training.

Key Responsibilities

 - Give 1st line (into 2nd line) support for problems and queries about the bank's systems and software, in London and Amsterdam
 - Support IT computer operations, including iSeries
 - Monitor the helpdesk queue to make sure calls meet SLAs: qualify requests, collect the right information, then resolve them or assign them to the right technical resource
 - Track all open calls and produce management reports on helpdesk performance
 - Build and deploy desktop PCs (physical and virtual) and peripherals
 - Help technical staff deploy, remove and troubleshoot IT systems
 - Train and support users on desktop software and IT systems
 - Do M365 administration for Outlook and Teams
 - Keep helpdesk records, system inventories and asset control up to date
 - Manage stock of IT hardware and consumables
 - Cover for other helpdesk team members and carry out general IT admin duties