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# IT Service Desk Technician

- **Company:** LeasePlan
- **Location:** Bristol, United Kingdom
- **Contract:** Temporary contract
- **Skills:** Information Systems, Databases, Data Logging, Computer Equipment
- **Published:** November 12, 2026
- **Apply:** https://ayvens.wd3.myworkdayjobs.com/AyvensCareers/job/Bristol-CEC/IT-Service-Desk-Technician_JR_10042349-2

## About the Role

* Incident and service request management.
 * Highly competent in end point management
 * Develops others by sharing own experience and expertise
 * Ability to learn new technologies and skills
 * Excellent communication skills, written, verbal, report writing and presenting
 * Excellent time management, planning, organisational and delegation skills
 * Self-motivated
 * Able to lead by example and acting with integrity
 * Ability to see big picture and evaluate the wider implications of solutions or processes
 * Ability to work as part of a team as well as individually

## Description

An excellent opportunity to work as an IT Service Desk Technician in our Bristol office (BS16 7LB). This is a fixed term role until the 30th December 2027.

Candidates must be able to commute to the office 5 days per week (Monday-Friday). This role will operate on a rota basis and shift patterns consist of 7:30am-4pm and 8:30am-5pm.

Overall Purpose of the role

 * Providing first line helpdesk support to our customers, assisting them with Hardware and software problems via phone, email or Service Desk.
 * Working to set call SLA's targets: meet & improve processes and look to take a proactive attitude.
 * To provide high levels of service to business users and customer functions through the delivery and maintenance of the company's infrastructure and information systems.
 * To support the ethos of professionalism, team spirit and innovation., * To provide technical support on ALD information systems, answering support queries either onsite or via phone or email
 * To maintain a high degree of customer service for all support queries and adhere to all service management principles
 * To take ownership of user problems and be proactive when dealing with user issues
 * To log all calls on the call logging system and maintain full documentation
 * To maintain all assets are correctly recorded and up to date in the asset database
 * Ensure all internal IT and Security policies are adhered to
 * Support users in the use of computer equipment by providing necessary training and advice.
 * Maintain SLAs and OLAs of more complex service issues by escalating to the relevant support tier and IT department
 * To arrange for external technical support where problems cannot be resolved in house
 * Document systems, process and procedures for reference purposes.
 * Ensure that all data is keep and handled securely throughout it life cycle
 * To complete all regular maintenance task are completed and recorded
 * Ensure that all software, anti-virus and patches are deployed in occurrence with the policy