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# Systems and Operations Manager

- **Company:** Merrifield Consultants
- **Location:** London, United Kingdom
- **Salary:** £40,000 - £45,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Business Software, Business Systems, Spreadsheets
- **Published:** November 12, 2026
- **Apply:** https://www.reed.co.uk/jobs/systems-and-operations-manager/57561716

## About the Role

Essential

 * Experience managing business operations, suppliers, contracts and competing priorities.
 * Practical CRM/database administration, including data quality and reporting.
 * Confidence supporting business systems and coordinating external IT support.
 * Strong financial administration skills, including invoices, payments, reconciliations and spreadsheets.
 * Sound judgement when handling confidential information.
 * Strong communication and collaborative working skills.

Desirable

 * Experience in a charity, fundraising or small organisation.
 * CRM workflow improvement, dashboards or automation.
 * HR, benefits, Board or compliance administration.
 * Familiarity with CMS platforms, Canva, social media scheduling or AI tools.

## Description

* Systems and CRM Management: Take day-to-day ownership of the CRM, maintaining accurate records, managing data quality, producing reports and dashboards, overseeing user access and supporting colleagues to use systems effectively.
 * IT and Digital Support: Act as the first point of contact for everyday IT queries, administer Microsoft 365 and other business applications, coordinate external IT support and manage software licences, equipment and subscriptions.
 * Operational Management: Oversee day-to-day office and organisational administration, manage supplier relationships, monitor contracts and renewals, coordinate equipment and office requirements, and ensure operational deadlines are met.
 * HR and People Administration: Coordinate recruitment administration, onboarding and offboarding, maintain confidential personnel records, administer employee benefits and monitor HR policies and compliance deadlines.
 * Financial Administration: Manage invoicing, payments, expenses, financial records and reconciliations, monitor budgets and cash flow, and support payroll, grant expenditure records and year-end financial processes.
 * Governance and Compliance: Coordinate Board and committee meetings, maintain governance documentation and policy registers, monitor statutory deadlines, manage insurance administration and support risk management.