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# Support Engineer

- **Company:** TEKsystems
- **Location:** Manchester, United Kingdom
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Excel, Active Directory, Confluence, Audit Trail, C Sharp (Programming Language), Identity and Access Management, Kerberos (Protocol), Lightweight Directory Access Protocols (LDAP), Microsoft Visio, Microsoft SQL Server, NT LAN Manager, Systems Integration, Transact-SQL, Transport Layer Security, HR Software, Servicenow
- **Published:** November 12, 2026
- **Apply:** https://www.totaljobs.com/job/technical-support-officer/teksystems-job108314647

## About the Role

You'll ideally have:

 * Strong experience in L2 application or production support within enterprise environments.
 * Hands-on knowledge of Microsoft Identity Manager (MIM), particularly MIM Sync, run profiles, connector space/metaverse concepts and error handling.
 * Strong SQL Server / T-SQL skills for technical investigation and reporting.
 * An understanding of.NET/C# applications from a support and troubleshooting perspective.
 * Good knowledge of Active Directory, including users, groups, OUs and permissions.
 * experience diagnosing complex application and infrastructure integration issues.
 * Strong root-cause analysis and technical troubleshooting capabilities.
 * experience working closely with developers, engineers and operational teams.
 * Ability to work independently and take ownership of technical issues through to resolution.
 * Strong stakeholder communication skills and confidence explaining technical problems and solutions.

Nice to have

 * Previous experience within banking, financial services or another regulated environment.
 * experience working across global technology teams.
 * Understanding of IAM security controls, including least privilege, audit trails and access recertification.
 * experience with Excel, Visio and Confluence.

## Description

You'll provide Level 2 operational support across critical IAM services, with a particular focus on Microsoft Identity Manager (MIM). The role will suit someone with a strong production-support background who enjoys getting into complex technical issues, troubleshooting integrations and working closely with engineering teams to resolve problems at their root cause.

What you'll be doing

 * Providing L2 support for Microsoft Identity Manager (MIM) Sync and MIM Service across production and non-production environments.
 * Triaging incidents, analysing logs and identifying failure points to restore services within agreed SLAs.
 * Monitoring scheduled sync and provisioning jobs, including failed connectors, stuck requests and data exceptions.
 * Troubleshooting joiner, mover and leaver provisioning issues and access-request workflow failures.
 * Using SQL Server / T-SQL to investigate data issues, reconciliation problems and reporting requirements.
 * Supporting.NET/C#-based components, reviewing logs and configurations and coordinating fixes with L3/engineering teams.
 * Investigating integrations across technologies including Active Directory, Entra ID, ServiceNow and HR systems.
 * Troubleshooting LDAP integrations and authentication technologies including Kerberos, NTLM, TLS and encryption.
 * Supporting root-cause analysis and problem management for recurring incidents.
 * Maintaining operational documentation, runbooks and known-error documentation.
 * Supporting major incidents and outages when required.