> Markdown version of [/jobs/ext/4678292-technical-support-engineer](https://www.wearedevelopers.com/jobs/ext/4678292-technical-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer - **Company:** Spirax Group - **Location:** Falmouth, United Kingdom - **Salary:** £41,972 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Communications Protocols, Ethernet, Microsoft PowerPoint, Profibus, Process Control Systems - **Published:** November 12, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5962867010 ## About the Role This is what you'll need to be successful in this role A resilient and adaptable approach, with the ability to perform effectively in a fast-paced and demanding environment. Strong communication and interpersonal skills, with the confidence to engage, influence and collaborate with a wide range of internal and external stakeholders while maintaining commercial awareness. A proactive, self-motivated and solution-focused mindset, with a commitment to continuous improvement and delivering positive outcomes. A solid engineering background, ideally supported by an HNC in Engineering with a focus on electronics, electronic control systems or a related discipline, or equivalent practical knowledge and experience. Good analytical and problem-solving skills, with the ability to assess technical issues and identify effective solutions. Strong IT skills, including proficiency in Microsoft Excel, Word and PowerPoint. The ability to work independently, manage priorities effectively and maintain high levels of accuracy and attention to detail. Desirable… Experience working with industrial control systems, including Ethernet/IP, Profibus or similar communication protocols and networks. Experience with PLC-controlled industrial systems and associated control technologies. ## Description Are you a technically minded problem-solver who enjoys helping customers get the very best from innovative products? As a Technical Support Engineer, you'll play a vital role in delivering exceptional technical support for Watson-Marlow products across a global customer base. Working closely with our sales teams, distributors, Approved Service Centre's, customers, and internal departments, you'll be a trusted technical expert, providing guidance on product performance, maintenance, fault diagnosis, repairs, spare parts, and applications. You'll help ensure customers receive timely, accurate and commercially sound support while contributing to continuous improvement initiatives that enhance our products, processes and overall customer experience. This is a varied and rewarding role that combines technical expertise, customer interaction and cross-functional collaboration. You'll have opportunities to work with colleagues across engineering, product management, production and service teams, while also supporting customers and partners around the world, which can include delivering or attending training or attending site visits in the UK or worldwide. What you'll be doing Providing expert and commercially aware technical support, problem solving and guidance to sales teams, distributors, Approved Service Centres, internal stakeholders and customers, ensuring enquiries are resolved accurately, within agreed service levels, and appropriately recorded. Diagnosing product faults and performance issues, identifying effective solutions and communicating recommendations and outcomes to customers and stakeholders. Assist with the customer repair process from initial enquiry through to completion, including preparing quotations, coordinating repair authorisations, product returns and logistics to ensure a professional customer experience. Creating, maintaining and distributing technical and support documentation and parts kits for internal and external audiences. Collaborating with Engineering, Product Management, Production and Service teams to investigate technical issues, resolve root causes and drive continuous product and process improvements. Delivering technical training, guidance and knowledge-sharing to colleagues, distributors and Approved Service Centre personnel. Supporting the continuous improvement of departmental processes, systems and performance standards while providing flexible cover across the AfterSales function as required. Who you'll be working with * Internally you will be working with a wide variety of colleagues, including Sales teams, Engineering teams, Product Management, Production and Service teams * Externally you will be working with a wide variety of contacts, including distributors, suppliers and sometimes directly with our customers.