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# IT Field Support Engineer

- **Company:** Aspire
- **Location:** Edinburgh, United Kingdom
- **Salary:** £24,600 - £36,000
- **Contract:** Permanent contract
- **Skills:** Networking Hardware, Windows Servers, Networking Basics, Software Systems, Vmware
- **Published:** November 12, 2026
- **Apply:** https://www.careerjet.co.uk/job/gbf0a2a599b47660ccba3f270aec64e688/eaa

## About the Role

* Experience working in a similar role.
 * Excellent communication and documentation skills.
 * Excellent customer service, and are able to build strong working relationships with colleagues and customers.
 * Confidence to make decisions and demonstrate sound judgement.
 * Experience with VMWare (desirable)
 * Experience with Windows Server (desirable)
 * Experience using Mitel (desirable)
 * Networking fundamentals, CCNA (desirable)
 * A full and valid UK Driving License

## Description

We're looking for an IT Field Support Engineer to join our Field team, based in Edinburgh
As an IT Field Support Engineer, you will have a strong technical support background and will ensure excellent standards and customer experience are delivered. You will be driven and will enjoy taking control of situations to help resolve technical issues.
As an IT Field Support Engineer, you will travel frequently throughout the UK therefore a valid UK driving license is essential.
Customer service is key to success in the role - living our values are woven through everything we do to guarantee that our service delivery is second to none. Efficiency is important to succeed, as you will be managing a diverse workload.
Due to recent contract wins, we're looking for a Field Engineer to join our expanding field services department which has skillset-based progression opportunities within the role.
You will be an experienced Field Engineer with a strong technical support background who ensures excellent standards and customer experience are delivered. We're looking for someone who is driven and enjoys taking control of situations to help resolve technical issues.
You will preferably reside within Edinburgh/ Central Scotland as frequent travel throughout Scotland and the UK is required. On occasion, you may be asked to work throughout the UK. There will be frequent travel involved with the role therefore you must hold a full UK driving licence.
What you will be doing -

 * Troubleshooting and diagnosing technical issues.
 * Ensuring all incidents and technical issues are resolved quickly, effectively and recorded appropriately.
 * Deploying new hardware and software solutions.
 * Installing and migrating customer networking equipment.
 * Attending customer sites for break-fix and chargeable incidents.
 * You will be based onsite at customer sites for up to three days per week, where you will act as the primary point of contact.