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# Deskside Support Engineer

- **Company:** ECS
- **Location:** Lytham, United Kingdom
- **Salary:** £30,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, IMac, Microsoft Office, Remote Access Technology, SC Clearance, Computer Equipment
- **Published:** November 12, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5961624537

## About the Role

* We are looking for an experienced onsite, deskside, or field engineer with previous IT support experience.
 * We need strong Windows OS and desktop/laptop troubleshooting skills.
 * We require hands-on hardware support experience, including break-fix and device replacement work.
 * We value experience with networking and remote access technologies.
 * Exposure to Active Directory and Microsoft Office / Office 365 is beneficial.
 * We are looking for someone with strong communication, customer service, and problem-solving skills.
 * SC Clearance is required, although we can have the candidate start once BPSS clearance is in place.
 * This role is based fully onsite in Lytham St Annes., We are recruiting for an experienced Onsite Services Engineer to join our busy IT support team delivering high-quality onsite and deskside support services. This is an excellent opportunity for an engineer who enjoys working in customer-facing environments and has strong troubleshooting skills and hands-on hardware experience. The role offers a salary of £30,000 per year plus on-call allowance, with working hours of 09:00-17:30. The position is fully onsite in Lytham St Annes.

## Description

* We will ask you to provide onsite, deskside, and remote support within SLA targets.
 * You will perform hardware break-fix, device replacements, and IMAC activities.
 * You will diagnose and resolve desktop, hardware, software, and connectivity issues.
 * You will manage ticket updates, escalations, and user communication.
 * You will support additional customer sites where required.

Technologies:

 * Active Directory
 * Hardware
 * Support
 * Office 365
 * Windows
 * Security