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# 3rd Line Support Engineer

- **Company:** HFBAC
- **Location:** Wollaston, United Kingdom
- **Experience:** Experienced
- **Salary:** £38,000 - £45,000
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Microsoft Office, Windows PowerShell, Microsoft Copilot, Microsoft Power Automate, Microsoft InTune, Information Technology
- **Published:** November 12, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5961625476

## About the Role

* 3rd line experience across Microsoft 365, Entra ID, Intune and Exchange Online.
 * Experience building and running automation, such as PowerShell, Power Automate or Microsoft Graph.
 * Practical knowledge of Copilot and other AI tools, including what needs to be in place before a business adopts them.
 * Curiosity, ownership and confidence explaining technical ideas to non-technical people.
 * A full UK driving licence.
 * The ability to commute to our Wollaston office within about an hour, for example from Northampton, Wellingborough, Rushden, Kettering, Bedford or Milton Keynes.
 * The right to work in the UK without sponsorship.
 * Experience in an ISO 27001, ISO 9001 or similarly controlled environment is a bonus.

## Description

* Work with our helpdesk and Professional Services teams to identify repetitive tasks and build appropriate solutions using tools such as PowerShell, Power Automate or AI.
 * Help our clients adopt AI safely by building and running AI readiness assessments before they switch on Copilot.
 * Work with client end users, department leads and directors to deliver practical automation.
 * Act as the 3rd line escalation point for Microsoft 365, Intune, tenant management, security and compliance, and complex 3rd line tickets.
 * Take on occasional projects.

Technologies:

 * AI
 * Copilot
 * Microsoft 365
 * PowerShell
 * Security
 * Office 365
 * Support, We are recruiting for a brand-new 3rd Line Engineer role with an established, ISO-certified Managed IT Services Provider in Wollaston, Northamptonshire. The provider has supported small and medium-sized businesses across the county for more than 20 years and has a small, sociable team where compliance comes first. The role offers a salary of £40,000-£45,000 plus an individual annual bonus. It is office-based for the first 3-6 months, then hybrid, with flexible start and finish times. Benefits include 25 days holiday plus bank holidays, funded Microsoft certifications, paid overtime for approved out-of-hours and project work, free parking, Cycle to Work and Home & Tech schemes, casual dress and on-site parking. The first step is a relaxed 30-minute video call with our recruitment partner, followed by a meeting with the companys directors. Our recruitment partner is HFBAC, a human-first recruitment partner for growing, founder-led businesses.