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# German-speaking Dynamics 365 Business Analyst

- **Company:** Cedar
- **Location:** London, United Kingdom
- **Salary:** £60,000 - £80,000
- **Contract:** Contract
- **Skills:** Business Process Model and Notation, Business Process Modeling, OneStream, Golang
- **Published:** November 12, 2026
- **Apply:** https://www.cedarrecruitment.com/job/jo0000017212_1794417747#apply-dialog

## About the Role

* Fluent German and English, with the ability to independently facilitate business workshops in German.
 * Must be based in the UK.
 * Strong hands-on Business Analyst experience within Microsoft Dynamics 365 implementations, ideally Customer Engagement / CRM.
 * Proven experience conducting As-Is/To-Be process mapping, fit-gap analysis and requirements gathering.
 * Experience independently leading discovery workshops and engaging directly with operational stakeholders.
 * Strong process improvement and business transformation experience.
 * Excellent interpersonal skills, with the ability to build rapport, challenge stakeholders constructively and manage resistance to change.
 * Full driving licence and willingness to drive in Germany, including between regional operating locations.
 * Ability to spend 2-3 consecutive weeks working on-site in Germany, as required., * Dynamics 365 Customer Service, Field Service or Sales.
 * Multi-site or international Dynamics 365 implementations.
 * Experience working with field-based service organisations.
 * Business process modelling using BPMN or similar methodologies.
 * Supporting UAT, change management and go-live readiness.

## Description

This is a highly hands-on assignment requiring an independent, proactive Business Analyst who can build relationships with local stakeholders and deliver results with minimal supervision.
Key Responsibilities

 * Lead discovery workshops with stakeholders across acquired German operating companies.
 * Conduct detailed As-Is and To-Be business process mapping, identifying operational inefficiencies and opportunities for standardisation.
 * Perform fit-gap analysis, assessing existing business processes against the central Dynamics 365 solution.
 * Gather, analyse and document business and functional requirements.
 * Produce process flows, user stories, use cases, gap analysis documentation and requirements specifications.
 * Work closely with local operational teams to understand business processes, challenges and regional requirements.
 * Challenge existing ways of working where appropriate, balancing local business needs with the wider programme's standardisation objectives.
 * Collaborate with solution architects, functional consultants and the central transformation team to translate business requirements into practical solutions.
 * Support UAT, business readiness and implementation activities.
 * Build strong relationships with stakeholders and support the adoption of new processes and systems.