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# Principal Service Support Engineer

- **Company:** Eutelsat
- **Location:** London, United Kingdom (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Distributed Systems, Internet Protocol, Python (Programming Language), Linux System Administration, Nagios, Network Diagnostics, Network Monitoring, Reliability Engineering, Prometheus, Systems Architecture, Grafana
- **Published:** November 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cdd2805f392d8eb4

## About the Role

* Master's degree (or equivalent experience) in Telecommunications, Networking, Aerospace Engineering, or related field
 * 7+ years of experience in service support, service assurance, or reliability engineering

 * Deep expertise in:

*

 + IP networking and large-scale distributed systems
 + Satellite communications (GEO/LEO) and/or radio systems
 + Advanced troubleshooting and performance analysis

 * Strong experience with:

*

 + Visualisation tools (Grafana, Hex, Dataminer, etc.)
 + Automation and scripting (Python or equivalent)
 + Linux-based systems and network diagnostics

 * Proven track record of solving complex, systemic issues and influencing technical direction
 * Strong ability to operate at both deep technical and strategic levels

 * Excellent communication and stakeholder management skills at senior levels
What We'd Love:

 * Experience with satellite systems (GEO/LEO), radio link layer, and RF performance analysis

 * Strong data analytics and visualization skills for service performance and reliability tracking
 * Hands-on experience with Network Monitoring Systems and observability platforms (e.g., Grafana, Dataminer, Nagios, Prometheus)
 * Familiarity with ITIL processes (Incident, Problem, Change, Service Management)
 * Experience driving automation and reliability engineering practices (SRE mindset)

## Description

* Act as highest-level escalation for critical, cross-domain incidents and systemic issues.
 * Lead and direct complex, multi-layer investigations spanning network, platform, RF, and terminal domains.
 * Define standards for troubleshooting, root cause analysis, and incident resolution.
 * Identify systemic risks and lead initiatives to improve resilience, scalability, and performance.
 * Ensure fluid communication with the various cross functional teams on technical investigations and developments.
 * Collaborate with Engineering and Product teams to influence system architecture, design, and operational readiness.
 * Drive advanced data analytics and correlation techniques to identify performance trends and hidden issues.
 * Mentor senior engineers and act as a technical reference across teams.
 * Contribute to strategic initiatives and long-term service roadmap
 * Represent Service Support in high-level technical and customer discussions, London, Turin or Dubai, Flexible remote working policy to be agreed with the team manager. This role includes on-call rotation and traveling mainly in EU.