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# Platform Engineer

- **Company:** SweetTree Home Care Services
- **Location:** London, United Kingdom
- **Salary:** £50,000
- **Contract:** Permanent contract
- **Skills:** Flutter, Artificial Intelligence, Apple IOS, Software Applications, Command-Line Interface, Cloud Computing, Code Generation, Computer Programming, Databases, Issue Tracking Systems, Mobile Application Software, Python (Programming Language), Message Queuing Telemetry Transport (MQTT), Cloud Services, Standard Sql, Software Engineering, SQL Databases, Wi-Fi Technology, Network Routers, Google Cloud, Cloud Platform System, Firebase, AI Coding Agents, Home Networking, Git, Service Stack
- **Published:** November 12, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5961625519

## About the Role

* A 2:1 degree or above in an IT- or Engineering-related subject.
 * Some programming experience, preferably in Python; junior-level candidates are encouraged to apply.
 * Experience using Git, command-line tools and AI coding assistants, with the ability to critically review and test AI-generated code.
 * A practical understanding of home networking, including Wi-Fi, routers and connecting devices.
 * Strong analytical and methodical troubleshooting skills.
 * A good understanding of software development and willingness to learn across the technology stack.
 * Excellent written and verbal communication skills.
 * Good organisational and time-management skills.
 * Ability to work independently and as part of a small team.
 * A patient, respectful and calm approach when working with older and vulnerable people, their families and care staff.
 * A careful and accountable approach, particularly when working with live systems and sensitive information.
 * Ability and willingness to travel to clients homes across London.
 * Right to work in the UK and willingness to undertake an Enhanced DBS check covering the adult and child workforce, which we will arrange.
 * An understanding of confidentiality and personal data protection.
 * Desirable: experience with Google Cloud, Firebase or another cloud platform.
 * Desirable: experience developing or releasing mobile applications, including Flutter, iOS or Android.
 * Desirable: knowledge of IoT devices and microcontrollers, such as ESP32, CircuitPython, MicroPython or MQTT.
 * Desirable: experience working with databases, including Firestore and SQL.
 * Desirable: previous experience using a technical support desk or ticketing system.
 * Desirable: experience working in care, healthcare or another people-facing service.
 * Desirable: awareness of CQC-regulated care and adult safeguarding.
 * Desirable: knowledge of another language spoken within Londons communities.
 * Desirable: a full UK driving licence.

## Description

* Monitor the SweetTree Connect platform and devices installed in clients homes, following up on alerts and technical issues.
 * Install, configure, test, maintain and troubleshoot equipment in clients homes.
 * Provide first-line technical support to care staff and colleagues, responding to queries and escalating issues where necessary.
 * Explain the technology to clients, families and support workers so they understand how it works.
 * Manage routine platform operations, including app releases, scheduled jobs, certificate renewals and device provisioning.
 * Investigate incidents, troubleshoot problems and undertake carefully reviewed data corrections with appropriate authorisation.
 * Fix bugs and develop small improvements using AI-assisted development tools, reviewing and testing all code before implementation.
 * Work across the technology stack, including Python, cloud services, databases, mobile and web applications, and IoT devices.
 * Maintain accurate technical documentation, support tickets, operational procedures and handover notes.
 * Handle confidential client information and sensitive health-related data in accordance with UK GDPR and our policies.
 * Work collaboratively with the CTO and wider team to improve platform reliability and service delivery.
 * Travel to client homes across London to install, maintain and troubleshoot technology and equipment.
 * Participate in the out-of-hours rota and undertake other reasonable duties as required by the CTO.

Technologies:

 * AI
 * Android
 * Cloud
 * CTO
 * Firebase
 * Flutter
 * Git
 * IoT
 * Support
 * Mobile
 * MQTT
 * Python
 * SQL
 * Web
 * iOS