> Markdown version of [/jobs/ext/4678496-technical-support-advisor-1st-line-ftc-until-march-31st-2027](https://www.wearedevelopers.com/jobs/ext/4678496-technical-support-advisor-1st-line-ftc-until-march-31st-2027). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Advisor 1st Line FTC until March 31st 2027

- **Company:** Focus Group
- **Location:** Shoreham-by-Sea, United Kingdom
- **Salary:** £35,000 - £40,000
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Microsoft Azure, Cloud Computing, Virtual Desktops, Office Suite, Microsoft InTune, Computer Equipment
- **Published:** November 12, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5962878506

## About the Role

You'll handle a broad mix of 1st and 2nd line support requests - diagnosing, troubleshooting, and resolving issues across desktop hardware and software, Microsoft 365 (Microsoft's cloud-based productivity suite), Intune (Microsoft's device management platform), Azure Virtual Desktop (AVD), and a range of other modern workplace technologies. You'll be methodical, user-focused, and able to communicate clearly with people at all levels of technical confidence.

You'll need solid, hands-on experience in a similar IT support role, with a strong track record of resolving issues efficiently and professionally. Specifically, we're looking for:

 * Extensive experience supporting desktop and end-user technologies
 * Strong working knowledge of Microsoft 365, Intune, and Azure Virtual Desktop (AVD)
 * Excellent troubleshooting skills - you can diagnose root causes, not just apply quick fixes
 * The ability to manage your own workload and prioritise effectively in a busy environment
 * A calm, helpful approach and a genuine desire to deliver great service

## Description

We're ambitious, growing, and invested in our people. You'll join a team that genuinely collaborates, values doing the right thing, and takes pride in the service it delivers. Even as a fixed term hire, you'll be part of something meaningful - contributing to a business that's redefining managed technology services for thousands of customers across the UK.

Let's connect. Let's grow.

 * Holiday Allowance - 24 days + bank holidays + birthday leave.
 * Hybrid working options - performance depending.
 * Enhanced maternity, paternity and adoption leave.
 * Paid volunteering day * regular charity events.
 * Wider company benefits across health, financial wellbeing, Pension etc.