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# IT Support Specialist

- **Company:** D4L data4life gGmbH
- **Location:** Berlin, Germany
- **Experience:** Experienced
- **Salary:** €50,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Cyber Security, Multi-Factor Authentication, Identity and Access Management, Information Technology Operations, Networking Basics, Single Sign-On, Peripherals, Microsoft InTune, Information Technology, Atlassian Tools, Gsuite, Vmware
- **Published:** November 12, 2026
- **Apply:** https://www.adzuna.de/details/5951659249

## About the Role

* At least 3 years of professional experience in IT support, IT operations, or a comparable role
 * Very good knowledge of macOS and Windows systems as well as common hardware, peripherals, and basic networking and troubleshooting
 * Good knowledge of mobile device management (MDM)
 * Hands-on experience with Google Workspace and/or Microsoft 365
 * A proactive, solution-oriented way of working and a passion for problem-solving
 * You enjoy driving topics forward on your own and being a reliable on-site IT contact: at least 4 days a week in Berlin, occasionally also in Potsdam
 * Strong communication skills and the ability to explain technical topics clearly and patiently
 * Fluent English (our company language) and German at B2/C1 level for day-to-day work

Nice To Haves are:

 * Good knowledge of core IT infrastructure topics such as Ubiquiti network, VMs, VMware etc.
 * Certifications or experience in IT security and in implementing technical security measures

You don't meet every requirement 100 percent? Apply anyway. What matters to us is that you're motivated to learn new things and help shape our IT.
Why you will love working with us

## Description

Berlin, Berlin, 10969
Vollzeit
Hi there!

"Make the world a healthier place" - that's our mission at Data4Life. Our IT Operations team plays a central role in it: we make sure our colleagues can always rely on secure, efficient digital tools and a well-functioning workplace infrastructure. This lets our teams across the organization focus fully on their contribution to healthcare in Germany and beyond.

To strengthen our IT Operations team, we are looking for you as an IT Support Specialist (f/m/x). You report directly to our Head of IT Operations and are responsible for our entire helpdesk infrastructure. In short: Nothing works without you.
Your future role

 * You are the first point of contact for all internal IT matters and support our growing team at our locations in Berlin and Potsdam. You also set up the technical equipment for new colleagues in Singapore during onboarding
 * You own end-user support: you resolve hardware, software, and access requests independently and continuously improve the user experience
 * You maintain our identity and access management in Google Workspace and Microsoft 365, including single sign-on, multi-factor authentication, and conditional access. With Microsoft Intune, you ensure secure endpoint management
 * You manage our Atlassian environment (Jira and Confluence) and support teams with new projects, workflows, users, and permissions
 * You own our asset management end to end: from planning and procurement through the entire lifecycle to efficient onboarding setups
 * You proactively improve processes, documentation, and automation so that our IT stays efficient and scalable