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# IT Support Specialist - 2nd Level and System Administration

- **Company:** Communisystems AG
- **Location:** Mülheim an der Ruhr, Germany
- **Salary:** €40,000 - €54,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, BASIC (Programming Language), Microsoft Online Services, Computer Networks, Internet Protocol, Local Area Networks, Elearning, Server Administration, Systems Integration, Virtual Local Area Networks, Wi-Fi Technology, Information Technology, Casper Suite, User Accounts
- **Published:** November 12, 2026
- **Apply:** https://www.adzuna.de/details/5961296136

## About the Role

* IT Expertise: You have completed an IT-related apprenticeship-for example, as an IT specialist for system integration-or have comparable practical experience.
 * Microsoft Ecosystem: You are familiar with Windows operating systems, Active Directory, Group Policy, and basic server administration.
 * Network Knowledge: You are knowledgeable about IP networks, LAN, Wi-Fi, VLANs, and typical network components.
 * Apple & MDM: Ideally, you already have experience with iPads, Apple School Manager, or an MDM solution such as Jamf.
 * Problem-Solving Mindset: You tackle challenges independently and systematically, finding practical solutions.
 * Strong Communication Skills: You explain technical concepts clearly and interact with our customers in a friendly and professional manner.
 * Mobility: With a Class B driver's license, you'll provide on-site support to our customers in the East Westphalia-Lippe region.

A plus, but not a requirement: Experience with IServ, IT infrastructures in the education sector, virtualization, or IT service management according to ITIL., * IT System Administrator

 * IT Specialist
 * In-depth knowledge of Microsoft & network knowledge
 * Mobility
 * Apple & MDM knowledge

## Description

* IT Support & Troubleshooting: You will analyze and resolve technical issues at the 2nd-level support stage, both remotely and directly on-site at the customer's location.
 * System Administration: You will manage Windows clients, servers, user accounts, permissions, and central IT services.
 * Network & Infrastructure: You'll support the team in operating LANs, Wi-Fi, switches, and other network components, and get to the root of technical issues.
 * Modern Device Management: You'll set up and manage Windows devices, iPads, and other endpoints, ensuring they operate smoothly.
 * Digital Learning Environments: You'll be responsible for IT solutions such as IServ, Jamf School, and Apple School Manager, as well as digital media technology.
 * Maintenance & Optimization: Updates and maintenance tasks are part of your responsibilities. You'll monitor systems and identify potential problems before they arise.
 * Collaboration & Documentation: As the technical point of contact, you'll document your solutions and work closely with our Service Desk and other IT specialists.