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# Infrastructure Engineer

- **Company:** T Tech
- **Location:** London, United Kingdom (Remote available)
- **Experience:** Experienced
- **Salary:** £35,000 - £50,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Microsoft Exchange Server, Time Tracking Software, VMware VSphere, System Availability, Build Management, Vmware
- **Published:** November 12, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5961557395

## About the Role

Are you an experienced 3rd Line IT Engineer with a background in an MSP environment, looking to take the next step in your technical career?, We're looking for a technically capable and proactive Infrastructure Engineer with a strong foundation in modern IT environments and customer-facing delivery.

 * Holds at least one certification in Microsoft Azure, Microsoft 365, or server technologies
 * Minimum of 3 years' experience in IT support, including experience within a managed service provider (MSP) environment
 * Hands-on experience working within an ITIL-aligned service environment
 * Strong virtualisation experience, including VMware and vSphere, with the ability to build and deploy virtual servers from the ground up in live environments
 * Experience managing Microsoft Exchange (both Online and on-premises environments)

## Description

* Provide Tier 4 escalation support to the Service Desk, diagnosing and resolving complex infrastructure issues
 * Identify root causes, evaluate solutions, and implement robust, long-term fixes
 * Ensure issues are fully resolved with no downstream impact
 * Analyse trends and recurring incidents, implementing preventative measures

Infrastructure & Cloud Management

 * Monitor, manage, and optimise cloud platforms and customer environments to meet SLAs across capacity, consumption, availability, and performance
 * Drive improvements in platform reliability, scalability, and security
 * Deploy and maintain tools that enhance automation, monitoring, and efficiency in a multi-tenant environment

Service & Operational Excellence

 * Follow best practice processes for incident, problem, and change management
 * Continuously improve service desk processes, tooling, and knowledge sharing
 * Contribute to operational efficiency through standardisation and automation

Customer Engagement

 * Act as a technical escalation point for customers, ensuring a professional and high-quality experience
 * Build strong relationships through clear communication and technical expertise
 * Ensure customer satisfaction through timely and effective resolution

Documentation & Reporting

 * Accurately log and manage incidents within the service management system
 * Maintain clear documentation of fixes, processes, and time tracking

Team Development & Mentoring

 * Support and mentor Service Desk Analysts and Engineers
 * Share knowledge to improve first-time fix rates and team capability
 * Take ownership of your professional development, including certifications and ongoing learning