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# 2nd Line Engineer

- **Company:** James Frank Associates
- **Location:** Paddock Wood, United Kingdom (Remote available)
- **Experience:** Experienced
- **Salary:** £30,000 - £35,000
- **Contract:** Permanent contract
- **Skills:** Active Directory, Hyper-V, Wide Area Networks, Backup and Restore, Network Routers, Office365, Firewalls (Computer Science), Vmware
- **Published:** November 12, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5961624596

## About the Role

* Minimum of 3 years experience in a technical support role, ideally working up to 2nd Line level
 * Strong networking skills, including WAN/LAN connectivity, routers, firewalls and switches
 * Knowledge of backup technologies
 * Good MS365 knowledge is advantageous
 * Experience with Active Directory
 * Experience with VMware or Hyper-V
 * Confident working with users of all levels and providing a high level of customer service
 * Must be able to drive and have access to a personal vehicle

## Description

* Provide high-level technical support to a broad range of clients, both remotely and on-site
 * Handle day-to-day support tasks and project work
 * Act as the first point of contact for clients
 * Support and escalate issues for junior engineers when needed
 * Work towards individual and team KPIs
 * Ensure a consistently high level of service is maintained for clients by the Help Desk team

Technologies:

 * Active Directory
 * Hyper-V
 * Support
 * LAN
 * VMware, We are a thriving MSP and a leader within our field, experiencing an exciting period of growth. We offer the opportunity to work closely with an experienced team of engineers, supporting a broad range of clients across both day-to-day support and project work. This is a full-time, permanent role for a 2nd Line Engineer within our IT business, with remote and on-site work involved.