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# Technical Support Engineer

- **Company:** Nextech Group Ltd
- **Location:** Cheadle Hulme, United Kingdom
- **Salary:** £35,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Cloud Computing, Hyper-V, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Cloud Services, Virtualization Technology, Information Technology, Vmware
- **Published:** November 12, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5961624482

## About the Role

* Proven experience as an IT Support Engineer or similar role
 * Strong knowledge of Windows and macOS operating systems
 * Experience with Microsoft 365, Active Directory, and network troubleshooting
 * Familiarity with virtualization technologies such as VMware or Hyper-V
 * Excellent problem-solving skills and attention to detail
 * Strong interpersonal and communication skills
 * Ability to work independently and as part of a team
 * Relevant certifications such as CompTIA A, Network, or Microsoft certifications are a plus
 * A valid drivers license and willingness to travel to client sites as needed

## Description

* Provide high end technical support to clients
 * Diagnose and resolve hardware, software, and network issues
 * Install, configure, and maintain IT equipment and software
 * Manage and support Microsoft 365 and other cloud-based services
 * Perform regular system maintenance and updates
 * Ensure all support requests are logged and updated in the ticketing system
 * Assist with the planning and implementation of IT projects
 * Maintain a high level of customer satisfaction through excellent communication and problem-solving skills
 * Collaborate with other team members to share knowledge and develop best practices

Technologies:

 * Active Directory
 * Cloud
 * Hardware
 * Hyper-V
 * Support
 * macOS
 * Microsoft 365
 * Network
 * VMware
 * Windows
 * Office 365