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# Operations Support Engineer

- **Company:** Phoebus Software
- **Location:** Solihull, United Kingdom
- **Salary:** £63,418
- **Contract:** Permanent contract
- **Skills:** Software Engineering, Data Logging
- **Published:** November 12, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5961657527

## About the Role

* Experience of a role within technology operational delivery.
 * A passion for continuous learning and improvement.
 * Excellent communicator with strong written, verbal and presentation skills.
 * Curious to ensure solutions are fit for purpose and meet client and contractual obligations.
 * Simplify complex information to make sure colleagues and/or clients understand it.
 * Experience of risk control management.
 * Understanding software development lifecycles.
 * Comfortable with multi-tasking and adapting to changing priorities.
 * Incident Management experience - Managing incidents including business expectations and communication
 * A self-motivated achiever who gains satisfaction from providing excellent customer service

Beneficial

 * Financial services and/or financial product experience.

## Description

Responsibilities: The Operations Support Engineers have full responsibility for the service delivered to our clients, including.

Relationship Management

 * Co-ordinate with key stakeholders.
 * Executing against the stakeholder management and communication plan, to provide visibility of service performance and incident management.
 * Ensure service operations support positive net promotor scores.
 * Act as a single point of contact for contact from clients and internal staff regarding operations activity and queries.
 * Receiving, logging and managing contact from clients and internal staff.

Delivery

 * Contribute and implement operational policies, standards, and procedures.
 * Ensure all operations are conducted in an appropriate, cost-effective way.
 * Proactively monitor production KPIs.
 * Ensure operational activities remain on time and within a defined budget.
 * Address operational issues solving them in an effective and timely manner.
 * Ensure that service operations work effectively & efficiently in the business.

Governance

 * Provide insights & trends on service delivery metrics to support client reporting.
 * Anticipate, identify, & mitigate things that could impact service delivery.
 * Take ownership for resolving issues and escalations.
 * Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner, The Operations Support Engineers report into the Engineering Managers with oversight by the Head of Service Operations.

They work closely with:

External

 * Client stakeholders
 * 3rd party suppliers

Internal

 * ELT members
 * Product teams
 * Control & Governance team
 * Architecture team
 * Delivery team
 * Client Management team