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# IT Support Desk Analyst

- **Company:** The One Point Ltd.
- **Location:** Hessle, United Kingdom
- **Salary:** £26,500 - £32,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, VoIP, Microsoft Office, Windows Servers
- **Published:** November 12, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5961625991

## About the Role

* Excellent communication and phone manner
 * Ability to work as part of a team and under pressure
 * Strong customer service skills
 * Passion for IT and technology; enthusiastic, confident, helpful, and self-motivated
 * Experience with Microsoft 365 and Windows Server
 * Understanding of networking, cybersecurity best practices, and Windows 10/11 features
 * Confidence troubleshooting a variety of infrastructure and setups
 * Understanding of telecoms, mobile, and VoIP, including connectivity

## Description

* Support customers with day-to-day IT issues
 * Implement first-time fixes
 * Handle support requests
 * Take inbound calls and make outbound calls

Technologies:

 * Support
 * Microsoft 365
 * Mobile
 * Windows
 * Office 365
 * Security