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# User Research and Engagement Specialist

- **Company:** Adecco
- **Location:** Royal Leamington Spa, United Kingdom
- **Salary:** £55,923
- **Contract:** Permanent contract
- **Skills:** Data Mapping, Service Design
- **Published:** November 12, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5961626022

## About the Role

* Demonstrable experience in user research, service design, or a related field
 * Proven ability to engage stakeholders at all levels, from senior leaders to frontline users
 * Strong skills in designing and conducting interviews, workshops, and surveys
 * Excellent written and verbal communication skills, including the ability to present findings confidently
 * Strong organisational skills and the ability to coordinate across a diverse user cohort
 * Desirable: Familiarity with change management and user adoption
 * Desirable: Experience with digital services or workflow solutions
 * Desirable: Knowledge of visual collaboration and journey-mapping tools

## Description

* Develop and maintain a stakeholder engagement plan for a diverse cohort of users
 * Build effective relationships with operational users and senior leaders
 * Plan and facilitate interviews, workshops, and feedback sessions
 * Coordinate participation and maintain clear records of feedback and actions
 * Design and deliver user research aligned with pilot objectives
 * Develop research plans, interview guides, and feedback mechanisms
 * Gather qualitative and quantitative evidence about user needs and behaviours
 * Identify common themes and recurring issues across user groups
 * Map end-to-end user journeys, documenting key interactions and pain points
 * Capture current and emerging user experiences with the Single Front Door
 * Identify friction points and opportunities for improvement
 * Produce journey maps and supporting documents for stakeholders
 * Synthesise findings into concise insight reports and thematic analyses
 * Develop presentations that communicate user experiences and key findings
 * Maintain a feedback log and highlight emerging risks to the User Workstream Lead
 * Collaborate with teams to ensure research informs decision-making
 * Track actions and follow up with stakeholders to monitor progress
 * Manage competing priorities and deliver high-quality outputs on time