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# Helpdesk Engineer

- **Company:** EAC Consulting Group
- **Location:** Woburn Sands, United Kingdom (Remote available)
- **Salary:** £30,000 - £32,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, VoIP, Issue Tracking Systems, Networking Hardware, Microsoft Office, Networking Basics, Remote Access Technology, Microsoft SharePoint, Wi-Fi Technology, Software Troubleshooting
- **Published:** November 12, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5961625855

## About the Role

* Previous experience in a 1st or 2nd line IT support or helpdesk role
 * Good working knowledge of Microsoft 365 and Windows 11
 * Confidence providing telephone-based and remote technical support
 * Understanding of networking fundamentals, including LAN, WAN and Wi-Fi
 * Strong troubleshooting, communication and customer service skills
 * Ability to manage multiple tickets and prioritise workloads effectively
 * Full UK driving licence and access to transport for client site visits
 * Must be local to Milton Keynes
 * Desirable: Experience working within a Managed Service Provider (MSP) environment
 * Desirable: Exposure to Meraki or UniFi networking equipment
 * Desirable: Experience with VoIP or Gamma Horizon telephony systems
 * Desirable: Microsoft or other relevant IT certifications, We are recruiting an experienced, customer-focused IT Support Engineer to join our growing technology services business and support a varied client base. The role combines predominantly remote helpdesk support with regular hands-on technical assistance at client sites. It is based in Milton Keynes, with working hours of Monday to Friday, 9:00am to 5:30pm, and a salary of up to £32,000 depending on experience. We offer exposure to a wide range of clients and technologies, training and development opportunities, a supportive team environment and opportunities for career progression.

## Description

* Provide 1st and 2nd line IT support via telephone, remote access tools and a ticketing system
 * Diagnose and resolve technical issues across Windows 11 and Microsoft 365
 * Support Exchange Online, Teams, OneDrive, SharePoint and Entra ID
 * Manage and prioritise support tickets in line with agreed SLAs
 * Troubleshoot hardware, software, email, connectivity and Wi-Fi issues
 * Provide support for Meraki and UniFi networking environments
 * Assist with telephony systems, including handset and user configuration
 * Visit client sites to install hardware, set up workstations, replace equipment and troubleshoot technical issues
 * Maintain accurate ticket notes and technical documentation
 * Escalate complex issues where necessary and keep customers updated throughout the resolution process

Technologies:

 * Hardware
 * Support
 * LAN
 * Microsoft 365
 * SharePoint
 * Windows
 * Office 365