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# Third Line Citrix SME - SC Clearance Fully Transferable

- **Company:** Randstad UK
- **Location:** Bamber Bridge, United Kingdom
- **Salary:** £130,000 - £143,000
- **Contract:** Contract
- **Skills:** Microsoft Windows, Active Directory, Business Analytics Applications, Cloud Computing, DevOps, Hyper-V, Citrix XenApp, Windows Servers, Citrix Systems, User Environment Management, Virtualization Technology, Xen Servers, SC Clearance, Xendesktop, Citrix Netscaler, Vmware
- **Published:** November 12, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5961625617

## About the Role

* Demonstrated experience operating in a third-line support or SME capacity
 * In-depth technical knowledge of Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler ADC, and Workspace Environment Management (WEM)
 * Proficiency with Windows Server, Active Directory, Group Policy (GPO), and FSLogix profile management
 * Solid understanding of Windows 10 and Windows 11 client operating systems
 * Experience with virtualization and endpoint operational platforms such as VMware, Hyper-V, XenServer, and Ivanti
 * Strong grounding in ITIL frameworks and enterprise IT support methodologies
 * Working knowledge of the UK Secure Paradox solution (Becrypt) is desirable
 * Exposure to analytics platforms such as SysTrack or Nexthink is desirable; training can be provided
 * SC clearance is stated as fully transferrable

## Description

* Serve as the primary technical escalation point and subject matter expert for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC
 * Provide advanced third-line support for complex incidents, escalations, and problem-management lifecycles
 * Lead troubleshooting and root-cause analysis for critical issues across Citrix platforms
 * Configure, optimize, and maintain Citrix policies, profile management, and end-user experience settings
 * Partner with architecture and engineering teams to design, build, and deploy Citrix solutions
 * Carry out patching, component upgrades, and platform migrations across the Citrix estate
 * Address defects proactively and lead technical assurance activities to prevent recurring issues
 * Engage with internal teams, cross-capability groups, account leads, and external customer stakeholders
 * Deliver high standards of customer service and follow ITIL and service-management principles

Technologies:

 * Active Directory
 * Citrix
 * Cloud
 * Hyper-V
 * Support
 * ITIL
 * VMware
 * Windows
 * DevOps