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# IT Support Technician

- **Company:** Kisimul Group Limited
- **Location:** Swinderby, United Kingdom
- **Experience:** Starter
- **Salary:** £28,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Cyber Security, System Configuration, Issue Tracking Systems, Networking Basics, Computer Equipment, Information Technology, Laptops
- **Published:** November 12, 2026
- **Apply:** https://careers.kisimul.co.uk/vacancies/4037/junior-it-support-technician-level-3-apprenticeship.html

## About the Role

* Genuine interest in IT and technology
 * Minimum one year's practical IT experience through work, education, volunteering or personal projects
 * Ability to demonstrate hands-on IT skills and troubleshooting experience
 * Basic knowledge of Windows, Microsoft 365 and IT hardware
 * Good communication, attention to detail, customer service and organisational skills
 * Proactive, reliable and able to follow procedures
 * Team player with a commitment to learning
 * Willingness to complete a Level 3 IT Apprenticeship
 * Full UK driving licence and willingness to travel
 * Willingness to undertake an Enhanced DBS check

Desirable

 * Previous experience in a customer-facing or support role
 * Experience building, configuring or troubleshooting PCs, laptops or mobile devices
 * Familiarity with Microsoft 365, Active Directory or Entra ID
 * Experience using a helpdesk or ticketing system
 * Knowledge of computer hardware, networking fundamentals or cyber security principles
 * Completion of, or progress towards, an IT-related qualification
 * Awareness of ITIL principles and customer service best practices

## Description

To provide IT support to colleagues across the Kisimul Group, assisting with the setup, maintenance and delivery of IT equipment and services. The role will build technical knowledge and practical experience through a Level 3 IT Apprenticeship, on-the-job training, and mentoring, supporting users with routine IT requests while progressing toward a full IT Support Technician position., * Provide support for IT incidents and service requests

 * Assist with user account administration * Configure, deploy and maintain IT equipment and peripherals
 * Install approved software and applications
 * Maintain IT asset records and Helpdesk tickets
 * Assist with user onboarding, device deployment and office moves
 * Support site visits, equipment deliveries and troubleshooting
 * Follow IT policies, security standards and procedures
 * Deliver professional and timely customer service
 * Develop technical skills through shadowing and hands-on experience
 * Complete the Level 3 IT Apprenticeship alongside the role, applying learning to day-to-day activities and professional development