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# Delivery Consultant

- **Company:** Nine Twenty
- **Location:** Glasgow, United Kingdom
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Agile Methodology, JIRA, Business Software, Spreadsheets, Customer Data Management, Data Mapping, Data Migration
- **Published:** November 12, 2026
- **Apply:** https://www.weareninetwenty.com/job/delivery-consultant-10717/apply.aspx

## About the Role

o A curious, adaptable approach and the ability to absorb complex information and processes quickly
o Strong communication skills for gathering requirements and training people, from yard staff to directors
o A technical brain: you can understand complex software and enjoy configuring it
o Some experience in software support, onboarding or implementation (ERP or business applications is a good foundation)
o Attention to detail and a habit of checking your work before it reaches the customer
o Comfort with spreadsheets, data mapping and spotting what doesn't add up
o Willingness to travel to customer sites
o Based within commuting distance of Glasgow, with two days a week in the office
Nice to have
Experience in waste, recycling or logistics, data migration, ERP/CRM implementation, integrations or APIs, or Jira/Linear and Agile ways of working. Waste industry knowledge is not needed, as the team has deep domain expertise to share. A degree is welcome but not required.

## Description

Delivery Consultant | Glasgow (Hybrid)
I'm working with a financially backed ERP software company that builds a platform for the waste and recycling industry. Industry experts with decades of experience in waste technology lead the business, and it's growing internationally. The first customers are live and running their invoice runs, and the team is now looking for a Delivery Consultant to take new customers from first conversation to go-live.
The role
You'll work alongside the Project Delivery Manager in a hands-on, startup-style role. You'll run discovery sessions, work out how the platform meets each customer's needs, and do the practical work to get them live. That means configuring the system, extracting and migrating customer data, training users and supporting go-live, with some hardware integrations (such as weighbridges) along the way. Afterwards you'll stay on as the customer's day-to-day contact and feed what you learn back to product and engineering.
This isn't a senior-only role, and the company cares far more about attitude and how you think than about years on a CV. The product is complex and the role will evolve as the business grows, so it suits someone self-sufficient who enjoys working things out and soaks up new information quickly. It's a great next step if you've outgrown a support desk and want more hands-on, customer-facing work.
What you'll do
o Run discovery sessions on site and remotely, and document requirements and process flows
o Configure the platform to match each customer's business, including pricing, contracts, users and billing
o Extract, analyse and migrate customer data, and help plan and validate migrations
o Assist with hardware integrations such as weighbridges
o Test against real customer scenarios and log clear issues for engineering
o Write training material and deliver hands-on training and support to customer users
o Support go-lives and provide early-life support