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# IT Support Analyst - Southampton

- **Company:** Spectrum IT Recruitment
- **Location:** Chilworth, United Kingdom
- **Salary:** £28,000 - £32,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Desktop Computing, Microsoft Office, Networking Basics, Ruby, Windows Desktop, Computer Equipment, Information Technology, Laptops
- **Published:** November 12, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5961624643

## About the Role

* Experience with Windows desktop operating systems.
 * Experience with Microsoft 365 installation and configuration.
 * Experience with Active Directory.
 * Experience with PC hardware support.
 * Understanding of basic networking concepts.
 * Experience with mobile device support.
 * Experience providing excellent customer service in a busy support environment.
 * Ability to stay calm under pressure, communicate clearly, take ownership of issues, and enjoy helping people.

## Description

* Provide first and second line IT support across a broad range of technologies and users.
 * Resolve IT incidents and service requests from end users.
 * Install, configure and support Windows devices, Microsoft 365 and business applications.
 * Support Active Directory administration.
 * Maintain desktops, laptops, mobile devices and associated hardware.
 * Carry out daily system health checks and monitor backups.
 * Escalate more complex issues where appropriate and see them through to resolution.
 * Maintain technical documentation.
 * Support IT projects as the team continues to grow.
 * Visit other company sites when required.
 * Take part in an on-call rota.

Technologies:

 * Active Directory
 * Hardware
 * Support
 * Microsoft 365
 * Mobile
 * Windows
 * Office 365
 * Ruby