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# Customer Integration Engineer - Gaming Platforms

- **Company:** Redline Group
- **Location:** London, United Kingdom
- **Salary:** £60,000
- **Contract:** Permanent contract
- **Skills:** C (Programming Language), Microsoft Windows, C Sharp (Programming Language), C++ (Programming Language), System Configuration, Linux, Firmware, Field-Programmable Gate Array (FPGA), Interoperability, Python (Programming Language), Linux System Administration, OpenGL, PCI Express, SAS (Software), Software Systems, System Testing, Systems Integration, TCP/IP, Working Model 2D, Rust (Programming Language), Peripherals, Godot (Game Engine), Integration Tests, Integration Frameworks, U-Boot
- **Published:** November 12, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5961625514

## About the Role

* Experience in a customer-facing technical role, such as Customer Integration Engineer, Integration Engineer, Solutions Engineer, Field Application Engineer, Technical Support Engineer or similar
 * Strong troubleshooting skills across Windows and/or Linux, including experience with logs, drivers, services and system configuration
 * Working knowledge of software development and experience with one or more of C, C++, C#, Rust or Python, including the ability to read, modify and create scripts or example code
 * Excellent communication skills and the ability to explain complex technical issues clearly to technical and non-technical stakeholders
 * Ability to manage multiple customer priorities and take ownership of problems through to resolution
 * Fluent English
 * Proactive, hands-on approach to solving technical problems and working with customers
 * Experience with embedded systems, industrial PCs or hardware/software integration is highly desirable
 * Familiarity with USB, serial, TCP/IP, PCIe or GPIO interfaces would be beneficial
 * Experience in gaming, regulated industries or embedded technology would be advantageous
 * Knowledge of gaming systems, including Casino Management Systems, SAS protocols, meters, NVRAM, bill validators and regulatory requirements, would be particularly useful
 * Experience with Linux or Windows IoT OS image creation, gaming and graphics engines such as Unity, Unreal, Godot or OpenGL, system security, secure boot or cryptography would be beneficial
 * Experience creating technical documentation, demonstrations or training materials is desirable

## Description

* Work directly with customers throughout evaluation, onboarding, integration and production readiness
 * Investigate and resolve complex issues across hardware, operating systems and software
 * Troubleshoot Windows and Linux environments, including logs, drivers, services and configuration
 * Support OS image creation, system configuration, peripherals and external device integration
 * Deliver technical workshops, onboarding sessions, product demonstrations and technical guidance
 * Develop and maintain integration tools, scripts, utilities and example code
 * Support integration testing, benchmarking and system validation
 * Create and maintain technical documentation and integration guides
 * Work with Product and Engineering teams to escalate issues and provide actionable customer feedback
 * Support pre-sales and technical marketing activities where required
 * Identify opportunities to improve processes, tooling and the customer integration experience

Technologies:

 * C#
 * Cryptography
 * Embedded
 * FPGA
 * Firmware
 * Hardware
 * IoT
 * Support
 * Linux
 * Marketing
 * OpenGL
 * PCIe
 * Python
 * Rust
 * SAS
 * Security
 * TCP/IP
 * Unity
 * Unreal
 * Windows
 * GameDev, We are seeking a Customer Integration Engineer to join our growing Customer Engineering team, supporting adoption of specialist gaming platforms, embedded systems and software solutions across EMEA and other strategic markets. This is a customer-facing integration role rather than a traditional technical support position, offering collaboration with Software, Firmware, FPGA, Product and Engineering teams and the opportunity to influence products, processes and customer experience. We offer a hybrid working model based in Crawley, West Sussex, with occasional travel to customers, internal sites and industry events. This permanent role provides exposure to a broad range of technologies and the opportunity to help shape tools, processes and solutions that support future growth.