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# D365 Support Analyst - Birmingham - £50k

- **Company:** Nigel Frank International
- **Location:** Birmingham, United Kingdom
- **Experience:** Experienced
- **Salary:** £40,000 - £55,000
- **Contract:** Permanent contract
- **Skills:** Application Configuration Access Protocols, Business Software, Business Systems, System Configuration, Microsoft Dynamics, Data Streaming, Systems Integration, Enterprise Software Applications, Microsoft Dynamics 365 Finance & Operations
- **Published:** November 12, 2026
- **Apply:** https://www.reed.co.uk/jobs/d365-support-analyst-birmingham-50k/57559538

## About the Role

A growing organisation is looking for a D365 Application Support Analyst to support, maintain, and enhance its Microsoft Dynamics 365 ecosystem. This is an opportunity to join a business where enterprise applications are critical to day-to-day operations, providing support across finance, customer engagement, and digital commerce functions., To be successful in this role, you will have:

 * Experience supporting Microsoft Dynamics 365 Finance & Operations (D365 F&O).
 * Strong troubleshooting and problem-solving skills within enterprise applications.
 * Experience of application configuration, administration, and user support.
 * Understanding of IT Service Management (ITSM) processes, including incident, problem, and change management.
 * Knowledge of security administration, access controls, and compliance best practices.
 * Experience working with business stakeholders and translating technical concepts into user-friendly language.
 * Excellent communication and organisational skills.

Desirable experience:

 * Exposure to Dynamics 365 Customer Engagement modules.
 * Experience supporting e-commerce platforms and integrations.
 * Understanding of data flows and integrations between D365 and third-party applications.

## Description

As a D365 Application Support Analyst, you will be responsible for ensuring the stability, performance, and continuous improvement of Dynamics 365 applications. Acting as a key point of contact for users, you will provide first- and second-line support, troubleshoot issues, and work closely with stakeholders to deliver effective solutions., * Providing application support for Microsoft Dynamics 365 Finance & Operations and related business applications.

 * Managing incidents and service requests through to resolution, ensuring agreed service levels are met.
 * Investigating and resolving functional issues across finance, sales, service, and customer-facing processes.
 * Prioritising support tickets based on business impact and urgency.
 * Configuring and administering D365, including forms, workflows, views, business rules, and system settings.
 * Managing user access, security roles, and permissions in line with governance and compliance requirements.
 * Producing documentation, training materials, and user guidance.
 * Working with internal stakeholders and third-party suppliers to resolve recurring issues and implement system improvements.
 * Maintaining accurate records of incidents, changes, and problem investigations within IT service management tools.
 * Supporting integration points between D365 and other business systems.