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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Process Owner - **Company:** Edenred - **Location:** Swindon, United Kingdom - **Salary:** £55,000 - **Contract:** Permanent contract - **Skills:** JIRA, Atlassian Tools, Tools for Reporting - **Published:** November 12, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5962868628 ## About the Role * Bachelor's degree, or equivalent experience, * Relevant experience in a process orientated role, or involvement in improvement initiatives with measurable results * Experience of managing multiple stakeholders towards a common goal * Experience of implementing and designing, managing and implementing multiple processes simultaneously * Experience and knowledge of Change Management * An understanding of project management methodologies and implementing agile portfolio delivery methodology for ambitious organisations like Paytech would be beneficial * Experience of metrics and measures for tracking of KPIs to inform strategic decision making * Experience of preparation of training materials and delivery of training. Technical skills: * Experienced JIRA administrator would be beneficial * Familiar with JIRA and Confluence as a user is beneficial * Understanding of Reporting tools and business KPIs would be beneficial * Strong analytical ability to draw correct conclusions based on data collated * Ability to establish and govern portfolio delivery processes Soft skills: * Ability to analyse, summarise and draw conclusions from data * Adopts a methodical approach with strong attention to detail & technicalities * Strong oral and written communication skills and not afraid to challenge * Adaptable and highly organised with the ability to prioritise and manage own workload * Self-motivator, who takes ownership of their work' and thrives in a fast-paced environment * Adopts a structured and process driven approach * Ability to multitask delivering multiple processes & objectives concurrently * Commitment to continuous improvement * Positive 'can-do' attitude, determined, enthusiastic and resilient * Ability to motivate & influence others * Ability to work in a team to reach a common goal * Aptitude and commitment to developing a good understanding of Paytech's strategy, culture, and products ## Description This is a fantastic opportunity for an experienced process driven individual to join the 'Portfolio Tools & Process team' who are responsible for deploying tools and processes across Paytech to support PayTech's portfolio delivery. This involves over 300 people in Market Success Delivery, Product & Technology departments. This role presents an opportunity to be part of a fast-moving environment where you will be contributing to the team's key objectives which include: * Providing financial metrics and breakdown to provide give financial insights * Providing a single reference point for all employees for the end-to-end portfolio delivery process * Administrating and maintaining the tooling to maximise benefits for Paytech. * Providing KPIs on portfolio delivery to provide business insights aligned to the strategic goals * Enabling Paytech to run an efficient, standardised delivery process, utilising tooling for the business to make informed decisions What you will be doing: Process: * Stakeholder Engagement: Actively engage, and maintain strong working relationships, with stakeholders to gain insights and drive continuous improvement in the portfolio delivery process methodology. * End-to-End Oversight: Oversee the design and execution of portfolio delivery processes from inception to completion, ensuring alignment with business goals. * Process Evaluation and Design: Standardise, evaluate, design, implement, control, monitor, and measure portfolio delivery processes to ensure they meet organizational standards and strategic objectives. * Quality Assurance: Identify and eliminate defects in portfolio delivery processes. * Innovative Solutions: Foster innovation while minimizing disruption to existing processes, ensuring a seamless transition to new processes. Tools: * Process Implementation: Implement portfolio delivery processes set up in portfolio delivery tools (e.g. JIRA, Tempo) * Configuration Changes: Support implementation of portfolio delivery tool configuration changes Management of Change: * Document, educate & train: Create comprehensive documentation and training materials for users of the portfolio delivery model, processes and tools to ensure the information is easily found and referenced. * Facilitate process rollout: Lead the rollout of new and updated processes, ensuring efficient implementation and adoption of changes within the organization. * Communicate Process & Tool Changes: Inform and train users of the portfolio delivery model about any new processes, or changed processes, facilitating their understanding and ensuring adoption. * Share Innovations and Updates: Effectively communicate new ideas and process changes to impacted teams, fostering collaboration and alignment across the organization. Control: * Evaluate Post-Implementation Benefits: Monitor and assess the benefits of processes after implementation to ensure quality, efficiency, and ongoing improvement. * Enhance Delivery Capabilities: Provide key performance indicators (KPIs) and analytics to offer insights into the delivery process, identifying opportunities for enhancement and developing actionable plans with clear improvement goals. * Troubleshoot and Optimise Processes: Identify and resolve issues in both current and new processes to drive improvements. * Support strategic decision making: Responsible for providing metrics and tracking of KPIs to inform strategic decision making.