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# Support Analyst - French Speaking

- **Company:** Energy One
- **Location:** Solihull, United Kingdom
- **Salary:** £43,106
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Windows, Amazon Web Services, Software Applications, JIRA, Microsoft Azure, Software as a Service, Database Queries, Domain Name System (DNS), Web Servers, Internet Information Services (IIS), Microsoft Office, Microsoft SQL Server, Windows Servers, Power BI, Web Applications, Load Balancing, Firewalls (Computer Science), SQL Server Management Studio (SSMS)
- **Published:** November 12, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5961476857

## About the Role

* Experience supporting and troubleshooting complex web applications and web server-based software, ideally in a cloud-hosted environment.
 * Working knowledge of Microsoft SQL Server, including query writing and use of SQL Server Management Studio (SSMS).
 * Familiarity with Internet Information Services (IIS) and Windows Server environments (2012 and above).
 * Basic understanding of networking and infrastructure concepts (e.g., DNS, firewalls, load balancing).
 * Proficiency with Windows OS and Microsoft Office, especially Excel for data analysis and reporting.
 * incident management and root cause analysis (RCA) capabilities, with a focus on resolving issues efficiently and communicating clearly with stakeholders.
 * Ability to manage time effectively, prioritise tasks, and deliver under pressure in a fast-paced support environment.
 * Demonstrates a passion for technology, with a proactive mindset, natural curiosity, and a drive to solve problems and support customer success.
 * Bachelor's degree in IT, Business, or a related field; certifications such as ITIL, ISO 27001, PMP, or CSM are advantageous.
 * Exposure to Microsoft Azure, AWS, or other cloud platforms.
 * Understanding of Software as a Service (SaaS) and Platform as a Service (PaaS) models.

 * Experience with tools such as Jira Service Desk, Power BI, and familiarity with ISO 27001 frameworks for security and compliance.

## Description

We are looking for a customer-focused Support Analyst to join our dynamic Client Services & Support Team. This role is central to delivering high-quality support across our suite of Energy One application software products, with a strong emphasis on cloud-hosted services in Microsoft Azure and AWS. You will be responsible for managing incidents, supporting application functionality, coordinating releases, and delivering exceptional customer service. Your insights and interactions with clients will help shape the future of our products, ensuring they remain competitive and aligned with evolving customer needs.