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# Smart Mobility Hub - Tolling Technology Senior Manager

- **Company:** Accenture
- **Location:** San Diego, CA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Cloud Computing, Interoperability, Software Engineering, Systems Architecture, Systems Integration, Data Analytics
- **Published:** November 12, 2026
- **Apply:** https://www.careerbuilder.com/job-details/smart-mobility-hub-tolling-technology-senior-manager-san-diego-ca--1511de3b-5ceb-4d7e-ae8d-8d396c9fe9c8

## About the Role

Technical Leadership, Cloud Computing, Consulting, Professional Services, Technical Operations, Electronic Toll Collection, Interoperability, Customer Service Operations, Sales Management, Team Player

## Description

A tolling technology professional with strong program leadership capabilities and experience delivering complex electronic toll collection, back-office modernization, roadside systems, customer service operations technology, and interoperability initiatives. You understand the technical and operational environment of tolling agencies and infrastructure operators and can translate business and technology requirements into executable delivery plans. You are comfortable leading multidisciplinary engineering and consulting teams, managing client stakeholders across technology and operations, establishing governance, resolving delivery challenges, and driving measurable outcomes. You bring deep tolling technology knowledge, operational discipline, sound judgment, financial awareness, and a collaborative leadership style that helps teams perform at their best.

The Work:

 * Lead delivery of tolling technology modernization programs - including back-office platform implementations, MLFF/AET roadside deployments, customer service operations technology, and interoperability integrations - from planning through implementation and operational transition.
 * Manage program governance, scope, schedule, budget, risks, dependencies, quality, forecasting, and executive reporting.
 * Lead and support technology modernization initiatives spanning tolling back-office systems (CSC, violations, collections), customer service operations technology (contact center platforms, CRM, self-service digital channels, omnichannel engagement), roadside and MLFF systems, interoperability hubs, revenue assurance, data analytics, and AI/ML-enabled tolling operations.
 * Lead cross-functional teams spanning systems architecture, software engineering, systems integration, operations, customer service technology, data and analytics, and organizational change management.
 * Develop tolling technology delivery plans, system integration roadmaps, business cases, technical operating models, functional and non-functional requirements, and phased implementation strategies.
 * Partner with tolling agency and private-sector technology stakeholders to identify operational and technology improvement opportunities and translate them into sustainable, scalable delivery outcomes across tolling and customer service platforms.
 * Support strategic pursuits, proposals, solutioning, estimates, staffing plans, presentations, and oral defenses.
 * Contribute to Smart Mobility Hub tolling technology offerings, reusable assets, reference architectures, credentials, accelerators, and thought leadership across tolling back-office, roadside, and customer service operations technology domains.
 * Coach consultants and managers, strengthen delivery capability, and promote consistent project management and quality practices.
 * Use data and forward-looking performance indicators to improve decision-making, accountability, and delivery predictability.