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# Associate Director - Network Operations

- **Company:** Verizon Communications Inc.
- **Location:** Teays Valley, WV, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Network Administration, Wireless Networks, Computer Network Operations
- **Published:** November 12, 2026
- **Apply:** https://www.careerbuilder.com/job-details/associate-director-network-operations-scott-depot-wv--776f707e-d3a7-408d-97ea-044296a02509

## About the Role

Network Administration/Management, Service Delivery, Leadership, Wireless Communications, Telecommunications, Groundskeeping, Quality Metrics, Industrial Relations, Safety Standards, Labor Unions, You have the ability to understand customer priorities and translate them into business plans. As a forward thinking leader, you align capabilities to deliver complex solutions with continually high levels of customer service. You enjoy solving problems and driving efficiency every day to ensure client satisfaction while providing the highest value to the business. Truly a "people person," your outstanding interpersonal skills mean you're able to build positive relationships with a variety of people. And as a leader, you're able to motivate, create engagement and a sense of ownership in your team members. You're comfortable leading a technical function-complex integrated solutions excite you. You understand our responsibility to our customers, our shareholders, employees and society and you're excited to help us live up to it., * Bachelor's degree or four or more years of work experience.

 * Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
 * Experience in outside plant construction, installation, and maintenance.
 * Valid driver's license.
 * Willingness to travel across the assigned territory and work a flexible schedule, including evenings, weekends, on-call rotation, and responding to emergency outages.

Even better if you have one or more of the following:

 * Five or more years of experience in outside plant construction, installation, and maintenance.
 * Demonstrated ability to manage a large team with multiple priorities.
 * Experience with structured performance management coaching.
 * Working knowledge of the end-to-end installation and repair process.
 * Experience leveraging mobile workforce technologies, field management software, and executive reporting tools.
 * Experience developing presentations and presenting to senior leaders.
 * Proven track record of performance in productivity, quality and safety measurements in a field operations environment.
 * Experience managing a capital and expense budget.
 * Strong track record of managing unionized associates and navigating labor relations/collective bargaining agreements.

## Description

As the Associate Director - West Virginia Field Installation & Maintenance (South), you will provide overall operational leadership for the physical execution, installation, and maintenance of our telecommunications infrastructure across a broad geographic footprint in West Virginia. You will directly and indirectly lead a diverse workforce of approximately 150+ field supervisors, technicians, and installation and maintenance crews responsible for service delivery, installation, and repair across Core, Fios, and Fixed Wireless networks.

Reporting to the Senior Director of Field Operations, you will drive operational excellence, enforce uncompromising safety and quality standards, maintain strong labor relations with union leadership, and ensure rapid, high-quality network deployment and service restoration.

What You'll Be Doing:

 * Field Installation and Maintenance Execution: Oversee the installation and maintenance of Core and Fiber products for our business and residential customers. Service Delivery: Ensuring your teams provide the best customer experience for our customers through in field observations and quality checks with your teams.
 * Workforce & Operations Management: Balance workload with available workforce resources to achieve key metrics in productivity, service delivery, quality control, and safety.
 * Union Labor Relations: Cultivate collaborative, respectful partnerships with local union leadership. Adhere to collective bargaining agreements, manage grievance resolution processes equitably, and lead bargaining-unit teams effectively.
 * Financial & Budgetary Control: Manage operational expenses (OpEx) budgets. Monitor costs, material usage, contractor/internal staffing ratios, and operational efficiencies.
 * Safety & Quality Frameworks: Champion a zero-incident safety culture across all field environments. Enforce rigorous quality standards to prevent plant defects and lower long-term maintenance costs.
 * Emergency Response & Network Restoration: Direct out-of-hours emergency responses for major service outages, storm restoration, cable damage, and telephone plant damage.
 * Leadership & Culture: Coach, mentor, and develop frontline managers and supervisors. Drive employee engagement, performance accountability, and operational agility across field operations.