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# Technical Support Specialist I

- **Company:** United Faith Ministries Inc
- **Location:** Orange, CA, United States
- **Experience:** Starter
- **Salary:** $52,000 - $62,400
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Systems Engineering, JIRA, Microsoft Azure, VoIP, Microsoft Outlook, Cloud Computing, Information Technology Operations, Networking Hardware, Microsoft SharePoint, Wireless Access Point, Network Routers, Internet Protocol Telephony, Genesys, Microsoft Onedrive
- **Published:** November 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9d7b90e65f68de3f

## About the Role

* At least 1 year of experience in IT support, supporting on-site and remote users, * At least 1 year of working in the healthcare industry
 * Certifications like A+ or similar
 * Familiarity with Azure, VOIP systems (e.g., Five9, Genesys), and cloud infrastructure
 * Experience with Jira
 * Strong communication skills, with proven ability to identify solutions and quickly summarize recommendations and options
 * Collaborate and proactive with a can-do attitude

## Description

The Technical Support Specialist will be responsible for providing technical support to users, as well as administering and maintaining our systems. This role will be reporting to the Lead Systems Engineer. As the front line of our IT operations, you'll manage and resolve support tickets, help maintain and optimize our infrastructure, and ensure seamless connectivity for both in-office and remote teams., * Act as first line of defense for all technical support requests

 * Troubleshoot issues related to VOIP technologies related to Genesys or similar telephony systems
 * Organize and prioritize helpdesk tickets with precision using Jira and other tools
 * Assist in the process of onboarding and offboarding employees
 * Train and support users on new software and hardware (Outlook, Teams, Word, Excel, OneDrive, Sharepoint, etc.)
 * Provide excellent customer focus to the team - from timely updates on ticket status with accurate estimates, to hands on troubleshooting
 * Maintain HIPAA compliance requirements across systems
 * Assist with the development and implementation of IT policies and procedures
 * Configure, manage, troubleshoot, and resolve issues related to Cisco Meraki networking equipment, including switches, routers, and access points
 * Install, configure, update, and sunset software across our ecosystem
 * Handle and assist in equipment moves, deployment, and equipment tracking
 * Reimaging and redeploying Windows workstations as needed
 * Analyze IT environments for risks, deficiencies, and security vulnerabilities and recommend solutions for improvement - in line with HIPAA regulations
 * Research and recommend new technologies to elevate the company's infrastructure

Our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business needs.