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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist (DO) job - **Company:** Kern Community College District - **Location:** Orange County, CA, United States - **Experience:** Experienced - **Salary:** $73,371 - $103,671 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Server Applications, Apple Mac Systems, Software Applications, Desktop Computing, Web Browsers, Hyper-V, Microsoft Office, Microsoft Software, Cloud Services, Software Deployment, TCP/IP, Virtualization Technology, EndPointSecurity, Enterprise Software Applications, Tablet Computers, Peripherals, Backend, Adobe, Information Technology, Patch Management, Laptops, Data Management, Network Server, User Administration, Vmware - **Published:** November 12, 2026 - **Apply:** https://jobs.diversity.com/career/2565048/it-support-specialist-do-california-ca ## About the Role Any combination of education and experience equivalent to: Associate degree in computer science, management information systems or related field and 2 years increasingly responsible experience in workstation, server, a local-area networking and server application support. OR High school diploma, GED or equivalent certificate of competency and four years of work experience such as described in the representative duties section of the specification. Knowledge & Abilities KNOWLEDGE (USE, CONFIGURATION, INSTALLATION, TROUBLEHOOTING) OF: Modern enterprise level Information Technology Systems and processes. Microsoft Technologies such as Active Directory (i.e. Group Policy, User Management, etc.) and Microsoft 365 Cloud Services Virtualization (i.e. VMWare, Windows HyperV) Networking (Wired, Wireless, TCP/IP). Backup and Recovery solutions and practices. Workstations, Servers, Switches, Laptops, Printers, Copiers, Mobile devices, and related peripherals. Common client operating systems (i.e. Windows, MacOS) Common software applications (i.e. Microsoft Office, Adobe, Internet Browsers, etc.). Client Security software and techniques. Uses, capabilities, characteristics, and limitations of computer and related equipment. ABILITY TO: Perform a variety of technical duties in the implementation, operation, maintenance, repair and diagnosis of computers, networks and campus server applications. Install, maintain and support a variety of software packages. Read, comprehend and apply general instructions and technical documentation. Train or assist users in the use of technology Work independently with little direction. Work collaboratively across many IT and non-IT work groups. Understand and follow oral and written instructions. Communicate effectively both orally and in writing. Establish and maintain cooperative and effective working relationships with others. ## Description Under the direction of assigned supervisor, assist with the support of Systems Infrastructure district wide including Servers, Operating Systems, Virtualization, Enterprise Storage (SANs), Backup and Recovery Systems and Microsoft Technologies such as Active Directory and the Microsoft 365 Family of Cloud Services. Install and support desktops, laptops, application software, printers, computer labs and related technology for Faculty, Staff and Administrators in person, via telephone or with the use of remote access tools. Serve as liaison between KCCD's Managed Tier-1 Support Provider and the various IT support groups within KCCD. DISTINGUISHING CHARACTERISTICS: The IT Support Specialist is distinguished from the Systems Support Specialist I by an exclusive and added area to assist with Systems Administration type duties. Representative Duties Assist with research, installation and maintenance of backend IT Systems Administration services needed to support functions such as Device management, Device Security, Software patching and Software deployment. Utilize, evaluate, and provide input on Systems Administration support processes and tools. Assist with support of Systems infrastructure district wide. Leverage Active Directory capabilities such as group policies, printer resources, shared directories, containers, and groups needed to effectively support end-users. Assist with Cross-Training of and Knowledge Transfer to College IT staff in Life Cycle management for end-user devices (Workstations, Laptops, Tablets, etc...). Coordinate and/or lead district wide IT working groups for Tech Support or Systems Infrastructure related initiatives such as standardizing and utilizing best practices for patching end user devices. Working collaboratively across all of IT, provide IT support for faculty, staff and administrators and ensure timely IT problem resolution or escalation to IT support staff located throughout KCCD (District Office, College sites). Create, update, track and complete cases in KCCD IT's Help Desk tracking system, for all IT problem and training requests from end-users. Assist with the development and promotion of self-help resources such as Knowledge base articles, online training resources and end-user documentation utilized by KCCD students, faculty, and staff, as well as KCCD IT staff and Help Desk agents. Maintain records and documentation for asset management and hardware replacement planning purposes. Maintain, update and track inventory of District software licenses. Receive, prioritize, and complete individual and group requests for hardware or software moves, adds, and changes. Help provide hands-on training to users in the use of hardware and software and ensure end users are aware of what hardware and software is available for their use and how to obtain support for all IT services. Handle end-user requests for hardware and software pricing and quotes. Assist with software installation, patch management and inventory management. Undertake appropriate professional development opportunities to stay current on needed job skills and knowledge. Perform related duties as assigned., For all positions, sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, shall be considered a core system competency and job requirement. () Required Application Materials Candidates may be required to submit any of the following materials based on the specific role. Please review the job posting and the attachments section of your application to confirm which documents are required for your submission: * Completed Online Application * Current resume * Letter of interest (Cover Letter) * Copy of legible transcripts * Copy of Driver's License Important Privacy Notice: Applicants are responsible for redacting or removing all sensitive personal information from all uploaded documents prior to submission. Please remove Social Security Numbers, Dates of Birth, and Applicant Photos. References Professional reference information will be confirmed and required upon invite to second level interview, if applicable. Equivalency for Minimum Qualifications Applicants for faculty and educational administrator positions in California Community Colleges are required to meet certain minimum qualifications as provided by the California Community Colleges Chancellor's Office and detailed in the If you do not meet these minimum qualifications, you may still be eligible by completing the KernCCD Application for Equivalence process. Please see our for more information. International or Foreign Degrees Applicants with international or foreign degrees from colleges or universities outside of the United States must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services (NACES) or Academic Credentials Evaluation Institute, INC. (ACEI). A copy of the evaluation must be submitted with your online application. Accommodations Applicants who require reasonable accommodation to participate in the selection process should contact Human Resources to make the necessary arrangements. (For more information, see our ) Discrimination Free Work Environment Discrimination based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation of any person, military and veteran status, or the perception that a person has one or more of these characteristics is illegal and violates Kern Community College District policy. The Kern CCD Equal Employment Opportunity Plan guides the development, implementation, and monitoring of the District's efforts to foster equal employment opportunities and workplace diversity.