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# Manager, Release & Change Management

- **Company:** Kpmg LLP
- **Location:** Austin, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Artificial Intelligence, Microsoft Azure, Configuration Management Databases, Information Systems, Continuous Integration, Github, Release Management, Delivery Pipeline, Generative AI, Information Technology, Multiplatform, Devsecops, Servicenow
- **Published:** November 12, 2026
- **Apply:** https://www.kpmguscareers.com/jobdetail/?jobId=139937

## About the Role

* Minimum five years of recent progressive experience in IT Service Management, with at least three years specifically leading enterprise-scale Change and Release Management in a complex, multi-platform environment
 * Minimum two years of formal people management leadership (PML) experience, including coaching, performance enablement, workload distribution, and talent development
 * Bachelor's degree from an accredited college or university in computer science, information systems, business administration, engineering, or a related field is preferred; minimum of a high school diploma or GED is required; or a minimum seven years of IT Service Management experience; ITIL Foundation certification (v3 or 4) required; advanced ITIL credentials (for example, ITIL 4 Managing Professional, ITIL Practitioner/Intermediate) and Agile frameworks (for example, CSM, SAFe Agilist, PMI-ACP) are preferred
 * Strong working knowledge and administrative governance oversight of ServiceNow (specifically Change Management, Release Management / Digital Product Release, and CMDB integration), alongside familiarity with modern CI/CD automation tools (for example, Azure DevOps, GitHub Actions)
 * Proven experience or familiarity with AI-assisted ITSM operations (for example, ServiceNow Now Assist, enterprise GenAI models) for risk detection and workflow automation, accompanied by executive-level communication, negotiation, and audit compliance skills
 * Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

## Description

* Lead and direct day-to-day enterprise Change Enablement and Release Management operations, ensuring full adherence to governance frameworks, lead times, deployment standards, and risk mitigation protocols
 * Chair and facilitate regular Change Advisory Board (CAB) reviews and convene Emergency CABs (ECAB) during critical production incidents and off-cycle changes to safeguard enterprise service stability
 * Own, optimize, and govern the enterprise release calendar, actively mediating scheduling clashes, cross-tower environment dependencies, change avoidance periods, and go-live readiness checkpoints
 * Serve as a dedicated People Management Leader (PML), providing direct coaching, conducting performance evaluations, balancing team capacity across release windows, and driving career progression for direct reports
 * Partner with DevSecOps, Platform Engineering, and Application teams to modernize change governance by integrating automated approvals, standard change pre-authorizations, and CI/CD deployment pipelines
 * Drive continuous improvement and operational efficiency by implementing enterprise Generative AI and ServiceNow Now Assist capabilities to streamline change risk scoring, CAB briefing digests, and release telemetry reporting
 * Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment